Start Date
Immediate
Expiry Date
10 Aug, 25
Salary
185000.0
Posted On
10 May, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Five9, Operations, Managing Managers, Coaching, Capacity Planning, Workforce Management, Real Estate, Analytical Skills, Leadership Skills, Customer Experience
Industry
Marketing/Advertising/Sales
IDEAL QUALIFICATIONS
How To Apply:
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ROLE OVERVIEW
We’re looking for a strategic, hands-on Director of Customer Experience to lead and scale a high-performing team focused on delivering a world-class, end-to-end journey for home buyers and sellers. You’ll oversee both our Home Concierge and Customer Success teams, ensuring clients are engaged, matched with the right agent, and supported throughout their experience.
This role combines operational leadership, frontline team development, and data-driven decision-making to drive conversion and customer satisfaction, while continuously optimizing the customer experience across both teams.
KEY RESPONSIBILITIES