Director of Customer Experience at Florentine

Columbia, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Interpersonal Skills, Communication Skills, Multitasking, Problem-Solving, Microsoft Office Suite, Empathy, Senior Living Experience, Front Desk Operations, Coordination, Transition Management, Feedback Management, Facility Tours, Admissions Support, Guest Services

Industry

Description

Description Join us at the Nexus of care and compassion. Benefits Offered: Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage 401K Plan Employee rewards program Paid Vacation Paid Sick Time Paid Holidays Tuition Reimbursement Program Weekly & Monthly Employee Appreciation Events Birthday & Anniversary Celebrations Growth from within Team-oriented work environment Director of Customer Experience Responsibilities: As the Director of Customer Experience, Welcome residents, families, and guests in a professional and caring manner, creating a warm and inviting environment. Coordinate the move-in and move-out experience for residents, ensuring a smooth and positive transition. Serve as a central point of contact for residents and families to address inquiries, requests, and feedback promptly. Identify and communicate non-clinical concerns (e.g., dining, housekeeping, maintenance, activities, etc.) to the appropriate department for timely resolution. Conduct facility tours for prospective residents and families, highlighting hospitality, amenities, and quality of care. • Support the Admissions and Marketing teams by assisting with inquiries, tours, and follow-up communication. Manage front desk operations, including phone calls, visitor check-ins, and coordination of appointments or transportation. Requirements Director of Customer Experience Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred. Previous experience in hospitality, customer service, or senior living required — hotel front desk, guest services, or concierge experience highly valued. Excellent interpersonal and communication skills with a warm, empathetic demeanor. Ability to multitask and prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite and general computer systems. Strong problem-solving skills and a passion for delivering a five-star experience to residents and families. keywords: skilled nursing facility, customer service, long-term care

Responsibilities

The Director of Customer Experience is responsible for welcoming residents, families, and guests, ensuring a warm environment, and coordinating the move-in and move-out experiences. They also serve as a central point of contact for inquiries and manage front desk operations.