Director of Customer Experience at Florentine

Elmwood Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication Skills, Interpersonal Skills, Problem-Solving, Multitasking, Microsoft Office Suite, Empathy, Senior Living Experience, Front Desk Operations, Tour Coordination, Feedback Management, Transition Coordination, Team Support, Non-Clinical Concern Identification

Industry

Description

Description Join us at the Nexus of care and compassion. Benefits Offered: Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage 401K Plan Employee rewards program Paid Vacation Paid Sick Time Paid Holidays Tuition Reimbursement Program Weekly & Monthly Employee Appreciation Events Birthday & Anniversary Celebrations Growth from within Team-oriented work environment Director of Customer Experience Responsibilities: As the Director of Customer Experience, Welcome residents, families, and guests in a professional and caring manner, creating a warm and inviting environment. Coordinate the move-in and move-out experience for residents, ensuring a smooth and positive transition. Serve as a central point of contact for residents and families to address inquiries, requests, and feedback promptly. Identify and communicate non-clinical concerns (e.g., dining, housekeeping, maintenance, activities, etc.) to the appropriate department for timely resolution. Conduct facility tours for prospective residents and families, highlighting hospitality, amenities, and quality of care. • Support the Admissions and Marketing teams by assisting with inquiries, tours, and follow-up communication. Manage front desk operations, including phone calls, visitor check-ins, and coordination of appointments or transportation. Requirements Director of Customer Experience Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred. Previous experience in hospitality, customer service, or senior living required — hotel front desk, guest services, or concierge experience highly valued. Excellent interpersonal and communication skills with a warm, empathetic demeanor. Ability to multitask and prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite and general computer systems. Strong problem-solving skills and a passion for delivering a five-star experience to residents and families. keywords: skilled nursing facility, customer service, long-term care

Responsibilities

The Director of Customer Experience is responsible for welcoming residents, families, and guests, ensuring a warm environment, and coordinating move-in and move-out experiences. They also serve as a central contact for inquiries and manage front desk operations.