PHYSICAL REQUIREMENTS

• Prolonged periods of sitting or standing at a workstation
• Ability to lift/move items up to 25 lbs (occasionally up to 50 lbs)
• Frequent use of computer, phone, and office equipment
• Clear communication in person, by phone, and digitally
• Extended walking or standing throughout the workday
• Visual acuity for detailed tasks
• Willingness to follow physical safety protocols
  We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.

ABOUT THE ROLE

The Director of Customer Experience is a strategic and compassionate leader responsible for shaping and elevating every touchpoint of the customer journey. This role ensures that our clients—many of whom face systemic barriers—receive dignified, responsive, and mission-aligned service across all channels. It is pivotal to customer retention, satisfaction, internet subscription sales, total subscriber growth, and national visibility for our mission.
The ideal candidate blends operational savvy with deep empathy, driving improvements that reflect our values of equity, access, and respect.