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Director of Customer Experience at Skylabs AI
Palos Hills, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Hospitality, Interpersonal Skills, Communication Skills, Problem-Solving, Multitasking, Microsoft Office Suite, Empathy

Industry

Description
Description Join us at the Nexus of care and compassion. Director of Customer Experience Benefits: BCBS healthcare coverage 401k Employee rewards program PTO package and paid holidays Growth from within Team-oriented work environment Director of Customer Experience Responsibilities: As the Director of Customer Experience, Welcome residents, families, and guests in a professional and caring manner, creating a warm and inviting environment. Coordinate the move-in and move-out experience for residents, ensuring a smooth and positive transition. Serve as a central point of contact for residents and families to address inquiries, requests, and feedback promptly. Identify and communicate non-clinical concerns (e.g., dining, housekeeping, maintenance, activities, etc.) to the appropriate department for timely resolution. Conduct facility tours for prospective residents and families, highlighting hospitality, amenities, and quality of care. • Support the Admissions and Marketing teams by assisting with inquiries, tours, and follow-up communication. Manage front desk operations, including phone calls, visitor check-ins, and coordination of appointments or transportation. Requirements Director of Customer Experience Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred. Previous experience in hospitality, customer service, or senior living required — hotel front desk, guest services, or concierge experience highly valued. Excellent interpersonal and communication skills with a warm, empathetic demeanor. Ability to multitask and prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite and general computer systems. • Strong problem-solving skills and a passion for delivering a five-star experience to residents and families. keywords: skilled nursing facility, customer service, long-term care
Responsibilities
The Director of Customer Experience is responsible for welcoming residents and families, coordinating move-in and move-out experiences, and serving as a central point of contact for inquiries. They also manage front desk operations and support the Admissions and Marketing teams.