Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Do you have the right ingredients*? (Requirements)

• At least 5 years management experience in comparable industries (software, technology, hospitality, service delivery, customer success) with at least 2 years in a departmental leadership position
• Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements.
• Experience in the restaurant, hospitality, or POS industry preferred with P&L and margin analysis
• Track record of high performance and success delivering consistent results and building culture of growth and development for the organizationA drive to develop people, process, and technology in a high-growth environmen

About this roll* (Responsibilities)

• Establish and execute plans and strategies for ensuring the activation and revenue backlog is current and reflects the team performance required to meet OKR established financial and qualitative targets.
• Interview, hire, develop, and coach Onboarding Consultants, Onboarding Managers, and other roles as required
• Manage cross-functional relationships and customer expectations that contribute to a high level of customer service, activation, velocity, and continuously improve upon an exceptional customer onboarding experience across the entire customer journey.
• Develop and implement processes and innovate ways to work smarter and happier that drive employee engagement and achieve eNPS goals
• This candidate will be responsible for leading a multi-product Onboarding effort; working knowledge of a multi-product operational process is required.

Do you have the right ingredients*? (Requirements)

• At least 5 years management experience in comparable industries (software, technology, hospitality, service delivery, customer success) with at least 2 years in a departmental leadership position
• Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements.
• Experience in the restaurant, hospitality, or POS industry preferred with P&L and margin analysis

• Track record of high performance and success delivering consistent results and building culture of growth and development for the organizationA drive to develop people, process, and technology in a high-growth environment

• Our Spread* of Total Rewards
  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.