LOCATION

United States Of America
Job Title:
Director of Delivery
Job Description
Director of Delivery – Telecom
We’re Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world’s best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions.
The ideal candidate will have experience with a global digital transformation services company in the telecom industry and represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations. This role supports critical business strategies by driving and managing the overall execution and delivery of technical deliverables. You will lead multiple projects and oversee various onshore/offshore development teams to ensure project specifications are met. Identifies new technology solutions and works closely with internal business partners to forecast future needs and develop effective strategies to meet business objectives.
This role is accountable for the general management financial performance activities of assigned portfolio including personnel.

DUTIES & RESPONSIBILITIES

Strong program management, technical leadership, and management of engineering execution: Execution of our customer’s digital transformation through the development and design of products/features/software, as well as the transformation of legacy applications for the cloud realized with modern software engineering principles delivered in product/features centric delivery pods.

• Understanding the requirements and assist in creating a design solution working with Centers of Excellence (COE) suitable to the customer environment.
• Understand the system dependencies and ensure the solution is suitable for the existing environment.
• Ensure our solution adheres to the customer approved tools and technologies.

Focus on customer outcomes, modernize experiences, and collaborate with Concentrix Service Lines. You will be responsible for product/features roadmap planning, functional and non-functional requirements, security and performance, and release planning in adherence to KPIs.

• Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it.
• Describing the structure, characteristics, behavior, and other aspects of software to project stakeholders.
• Risk mitigation plan for potential issues between systems and client specifications and propose new solutions to work around these limitations.
• Ensure business continuity, enterprise risk factors and regulatory requirements are integrated in the design and operation IT Systems.
• Work with our Engineering, COE (DevOps, Automation, RPA, Analytics, Big-Data, AI), and our domain teams to establish/accelerate agile processes, frameworks, and tools to improve velocity, quality, and increased productivity with key focus on innovation and excellence in execution.
• Be a hands-on leader. Conduct and participate in review code, review design docs, mentoring leads.
• Operate with efficiency. Manage development costs to plan; strike the right balance between contract and full-time labor; constantly strive to maintain financial performance as required or directed for assigned portfolio.
• Coordination with Concentrix PMO and Process Leadership to develop appropriate client delivery process, and oversight.
• Personnel management: Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.