Director of Delivery Excellence at Capitalize Analytics

, , United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Delivery Standards, Playbooks, Quality Assurance, Predictability, Risk Management, Margin Improvement, Continuous Improvement, Enablement, Governance, Data Analysis, Scope Control, Estimation Accuracy, Client Satisfaction, Health Checks, Post-Mortems, Operator Mindset

Industry

Software Development

Description

The Director of Delivery Excellence is responsible for making delivery predictable, scalable, and repeatable across the firm. This role owns delivery standards, quality, consistency, and continuous improvement—ensuring every engagement meets expectations for scope, timeline, margin, and client outcomes. This is not a PMO leadership role and not a compliance function. It is an operator role focused on improving how delivery actually happens in the field, reducing risk, increasing margin, and enabling practices to scale without chaos. You will partner closely with Practice Area Leaders, PMO, and Customer Success to turn best intentions into repeatable execution. Key Responsibilities Delivery Standards & Playbooks Define and maintain delivery frameworks, playbooks, and engagement models across all practices Standardize delivery phases, artifacts, quality gates, and handoffs without slowing teams down Ensure productized services have clear scope, acceptance criteria, and success metrics Quality & Predictability Own delivery quality metrics (on-time, on-budget, scope adherence, client satisfaction) Conduct delivery health checks on active and at-risk engagements Lead post-mortems and ensure lessons learned turn into real changes (not documents) Margin & Risk Management Identify systemic margin leakage and delivery inefficiencies Partner with Practice Area Leaders to improve estimation accuracy, scope control, and delivery economics Serve as an escalation point for delivery risk, scope creep, and execution issues Enablement & Continuous Improvement Drive adoption of delivery best practices across pods and practices Create lightweight training, coaching, and enablement for Delivery Leads and Architects Governance (Lightweight, Practical) Establish just enough governance to ensure consistency and transparency Ensure delivery data is visible, accurate, and actionable Avoid bureaucracy—optimize for speed with control Experience 12–18+ years in professional services delivery Background in data, analytics, automation, or enterprise technology consulting Experience operating at scale (100+ consultants) Has owned delivery quality, not just run projects Experience in Big 4, top-tier consulting, or high-growth services firm strongly preferred Skills & Traits Strong operator mindset—practical, decisive, and outcome-oriented Deep understanding of how delivery actually breaks in the real world Comfortable challenging senior leaders when delivery risk exists Excellent communicator with credibility at all levels Data-driven, but not bureaucratic Respected by delivery teams (not feared, not ignored) Candidates must be legally authorized to work in the United States without sponsorship

Responsibilities

This role is responsible for establishing delivery standards, quality metrics, and continuous improvement processes to ensure engagements meet expectations for scope, timeline, margin, and client outcomes across the firm. The director will partner with Practice Area Leaders, PMO, and Customer Success to translate best practices into repeatable, scalable execution in the field.