Director of eCommerce Operations at Albertsons Companies

Pleasanton, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

160000.0

Posted On

13 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Customer Obsession, Data Driven, Agility, Curiosity, Boldness, Collaboration, Motivation, Leadership, Team Building, Financial Analysis, Technology Utilization, Problem Solving, Relationship Building, Coaching, Performance Improvement

Industry

Retail

Description

Albertsons-Safeway's Northern California Division has an opening for a Director of eCommerce Operations. The Director of eCommerce Operations oversees key performance metrics for the Northern California Division’s online ordering systems. Leading a regional team of Operations Managers, this role ensures stores deliver groceries efficiently while championing a seamless customer experience. By leveraging technology, industry trends, and customer feedback, the Director drives performance and partners across corporate, store, finance, and divisional teams to meet sales, service, and financial goals. This leader also supports growth initiatives, optimizes operations and labor, and prioritizes eCommerce activities to achieve business objectives. Responsibilities Own and drive achievement of key performance indicators (KPIs) across Drive Up & Go and Third-Party Logistics models within the Division. Execute brand strategies to sustainably grow market share across both B2B and B2C channels, while continuously improving operating margins. Deliver results across the customer journey, ensuring KPI targets are met at each stage. Proactively identify friction points and implement solutions to enhance the customer experience. Cultivate strong relationships and influence key division leaders—including Division Presidents, SVPs/VPs of Operations, Marketing, and Merchandising, as well as Store Directors and Home Shopping Department Managers—to optimize performance, close operational gaps, and elevate customer satisfaction. Collaborate cross-functionally with E-commerce peers, Marketing, Merchandising, Finance, Product, IT, and Strategic Initiatives teams to support and execute strategic plans focused on growth and customer loyalty. Provide leadership and direction to direct reports, the broader Field Operations team and third-party partners to achieve results. Develop and retain high-performing teams, empowering Operations Managers and Home Shopping Department Leads through coaching, skill development, and career growth opportunities to build bench strength and elevate performance. Analyze trends in customer service calls and IT systems and implement improvements to address common issues; collaborate with customer service, fraud, dispatch, fleet, talent acquisition and IT to ensure a best-in-class customer experience. Salary range is $114,100 to $160,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Knowledge & Experience A bachelor’s degree in business or marketing from a four-year college or university, or equivalent experience. MBA a plus. Minimum of eight years’ experience within grocery retail environment with at least five of those years in a senior level operations leadership position. District manager or retail operations experience preferred. Solid track record of building and leading teams. Proven expertise to influence people, processes and technology in a manner that enriches the Company’s culture and overall team performance. Ability to interpret KPIs, income statements, balance sheets and financial reports and develop action plans to improve financial and operational metrics Skills & Knowledge Operational excellence mindset, numbers and solutions driven, tech savvy. Be customer-obsessed - Empathy should be at the center of everything we do. Obsess over the customer – not the competition. Be data driven - Use data to drive decision making. Determine and stick to key KPI’s. Be fast & flexible - Have a bias for action. Take an iterative and agile approach. Be curious - Seek new possibilities and take steps to explore them. Keep learning to stay ahead. Be bold - Do not be hindered by the constraints of today. Push the limits to transform grocery. Be open and direct - Discuss, debate, commit. Challenge actions that do not meet the team vision. Be a collaborator and a relationship builder. Be a motivator - Lead teams to successful results. Be willing to fail - Accept ambiguity as part of the journey. Test, learn, move forward. Current valid driver’s license. Travel Requirements: Up to 50% travel may be required to support business operations Physical Environment Most work is performed in a temperature-controlled office or retail store environment. Store visits involve regular standing, walking, climbing stairs, and movement around machinery and hazardous equipment, as well as backstage receiving and production areas. Incumbent may sit for long periods at a desk or computer terminal. Use of calculators, keyboards, telephones, and other office equipment is required during the normal workday. Stopping, bending, twisting, and reaching may be required to complete job duties. Why You Will Choose Us Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better! We also provide a variety of benefits, including: Competitive wages paid weekly Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off, including vacation, holidays, sick pay (for eligibility requirements, please visit myACI Benefits: https://myaci-benefits.com) Leaders invested in your training, career growth, and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values We put people first: Our associates are the connection to our customers and communities. We care for their well-being and invest in their personal and professional growth. We are customer driven: We care about our customers and make decisions based on what’s best for them. We are empowered to make a positive impact – big and small – in our customers’ lives. We value different perspectives: We encourage open dialogue and healthy debate. We make better decisions when everyone’s voice is heard. We raise the bar: We stay curious and challenge the status quo to continually innovate and improve how we serve our customers and communities. We act as owners: We act with integrity, pride, and passion. We hold ourselves accountable, anticipate customer needs, and engage others constructively to deliver results that matter. We are one team: We value teamwork and camaraderie. We build relationships and recognize each other’s contributions. We build belonging: We know a diverse and inclusive workforce is built on a foundation of courtesy, dignity, and respect. We are committed to a healthy future: We work together and build partnerships to support our communities and the planet we share. About Us Albertsons-Safeway's Northern California Division office is located in Pleasanton, CA and supports the retail operations of 285 retail stores in northern California, northwestern Nevada, and Hawaii. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertsons Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, and Balducci’s. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor! Building the future of food and well-being starts with you. Join our team and bring your best self to the table! Albertsons Companies is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Responsibilities

The Director of eCommerce Operations oversees key performance metrics for online ordering systems and leads a regional team to ensure efficient grocery delivery and a seamless customer experience. This role involves driving performance through collaboration with various teams and optimizing operations to achieve business objectives.