Director of Education at Family Service

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

90000.0

Posted On

03 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Administration, Staff Leadership, Contract Management, Process Flow Analysis, Stakeholder Engagement, Trauma-Informed Care, Organizational Design, Budget Oversight, Strategic Planning, Mentoring, Customer Service, Case Management

Industry

Mental Health Care

Description

JOB SUMMARY: The Director, Education is an ambassador of the Agency mission and for the service delivery framework aligned with the Social Determinants of Health through a trauma informed lens. The Director, Education is responsible for the administration and management of the assigned program area(s), and is the key leadership liaison with direct service staff, stakeholders, and agency’s senior leadership team. The Director, Education is responsible for delivery of all contracts and corresponding deliverables in the assigned area or areas of responsibility. The Director, Education is also responsible for overall oversight and monitoring of day-to-day operations, and providing leadership and mentoring of staff to ensure the on-going relevancy of services and that service recipients receive culturally-relevant services that are customer service friendly, based on successful practices, efficiently delivered with measurable outcomes and operations are aligned with the Agency’s Balanced Scorecard. ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS: Required Competencies/Skills: 1. Healthcare and Human Services Environments Asks a series of probing questions to get at the root of a situation, a problem, or a potential opportunity below the surface issues presented. Calls on others who are not personally involved to get their perspective, background information, experience, etc. Seeks comprehensive information, including expecting complexity. 2. Process Management and Organizational Design Conducts Process Flow Analysis; Benchmarks Good Processes and Practices; Evaluates Organization Structure and Design; Understand the Basics of Agency Organizational Governance: Understands governance practices, and fiduciary, ethics and clinical responsibilities. Understands key governing and regulatory organizations such as state, county, and city governments. 3. Conducts Process Flow Analysis; Benchmarks Good Processes and Practices; Evaluates Organization Structure and Design; Understand the Basics of Organization Governance: Understands governance practices, including board relations, committee structure, and fiduciary, ethics and clinical responsibilities. Understands key governing and regulatory organizations such as state, county, and city governments. 4. Impact and Influence Analyzes the needs, interests, and expectations of key stakeholders; Assembles coalitions. Builds "behind-the-scenes" support for ideas. Uses an in-depth understanding of the interactions within a group to move toward a specific position. 5. Innovative Thinking Creates New Concepts or Breakthrough Thinking; Looks at things in new ways that yield new or innovative approaches; Shifts the paradigm; Starts a new line of thought.Agency Functions: 1. Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies. 2. Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families. 3. Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement. QUALIFICATIONS: To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above. Education/Training/Experience: 1. Bachelor’s degree required, Master’s degree preferred, in education, health, social work, or other related human service field and five (5) years experience. 2. Previous experience working in the non-profit human services environment to include low-income, minority, multi-problem families required. 3. Five (5) years previous experience in directing/supervising staff and contracts in the achievement of agency and stakeholder goals. 4. Fluent in English and Spanish (read, write, and speak) desirable. 5. Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation. 6. Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner. 7. State of Texas vehicle operator’s license and proof of liability insurance. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell. 2. You may be able to lift up to 10 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination. TIMES WORK WILL BE PERFORMED: The agency’s hours of operation are extended and non-traditional, and may vary based on office location and/dor stakeholder requirements. Employees are asked to work the schedule that is best suited to the achievement of deliverables and stakeholder requirements based on the agency’s posted business hours, or as required by stakeholder and contractual requirements. Employees who work in an exempt position are paid on a salaried basis and are not entitled to overtime pay. The amount of salary is intended to compensate the employee for all hours worked to perform the required job.

Responsibilities

The Director of Education manages program administration and contract delivery through a trauma-informed lens aligned with Social Determinants of Health. They provide leadership and mentoring to staff while serving as the primary liaison between direct service staff, stakeholders, and senior leadership.