Director of Engagements at Cadence Health

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

210000.0

Posted On

08 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retention Strategy, Lifecycle Marketing, Patient Engagement, Omnichannel Strategy, Data Analysis, Marketing Automation, CRM Management, Cross-functional Leadership, Experimentation Roadmap, Patient Segmentation, Growth Hacking, Operational Excellence

Industry

Hospitals and Health Care

Description

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. Role Overview As Director of Engagements, you will own patient retention and engagement across Cadence’s remote care programs, with direct accountability for reducing patient disengagement and churn. You will lead the strategy and execution of patient-facing outreach, ensuring patients remain active, adherent to our clinical journeys, and connected throughout their care journey. This role sits at the intersection of growth, operations, and clinical experience, requiring a leader who can translate patient behavior, operational signals, and clinical workflows into scalable growth strategies. You will define how, when, and why Cadence engages patients, from onboarding through long-term retention, and build systems that proactively prevent disengagement before it occurs. The ideal candidate finds clarity in the face of ambiguity, builds with scalability in mind, and thrives on rapid iteration. You move quickly from scrappy MVP to repeatable systems, and you know how to pilot new initiatives, learn fast, and scale what works. Your Impact Reduce patient churn and disengagement across all programs Increase patient adherence to vitals, care plan completion, and visits, improving clinical outcomes Pilot and scale innovative engagement initiatives that unlock new growth levers Build a tech-first, scalable, and effective engagement engine that automates manual engagement efforts while maintaining or improving conversion and patient experience Directly influence patient NPS and retention, and patient life time value Key Responsibilities Retention Strategy & Ownership Own end-to-end patient retention metrics, including program adherence (e.g., vitals submission, visit completion, care plan completion), sustained engagement over time and disengagement and churn Build and operationalize a retention playbook across the full patient lifecycle including enrollment → onboarding → activation → care management → ongoing care maintenance Identify key drop-off points (e.g., early inactivity, missed vitals, scheduling gaps, lack of care goal completion) and design targeted interventions. Develop strategies to manage patient disenrollment when appropriate Growth Initiatives & Innovation In your first 90 days, pilot 1-3 high-impact engagement experiments (e.g. new channel strategies) with a goal of scaling at least one to meaningful contribution within your first year Own each initiative from ideation through testing, forecasting, and launch — including cross-functional coordination and return on investment Build a structured experimentation roadmap to continuously improve engagement campaigns and unlock new growth levers Patient Outreach & Engagement Design Own the strategy for all patient-facing outreach across channels (calls, SMS, email) Redesign outreach around core engagement triggers and develop personalized, proactive outreach to keep patients on track when they show signs of disengagement Develop patient segmentation and persona-based engagement strategies (e.g., clinical condition, activation risk) Data-Driven Engagement & Experimentation Own and evolve Cadence’s engagement and retention metrics Build a structured experimentation roadmap to ensure our engagement campaigns are best-in-class. Translate data into clear action—rapidly iterating on what drives sustained engagement. Tech-Enabled Engagement (Automation + AI) Lead the evolution of Cadence’s engagement stack through automated outreach workflows, trigger-based interventions, AI-driven prioritization and personalization Design workflows that prioritize highest-risk patients, maximize efficiency of outreach, ensure consistent, high-quality patient interactions and inject human touch were needed Operational Excellence & Leadership Work cross-functionally with Marketing, Operations, Clinical, Product and Partnerships teams to lead and develop the Engagements function Establish clear performance management tied to retention outcomes (not just activity metrics). Build a team and operating model that scale with Cadence’s growth Must Haves 8–10+ years of experience in growth, engagement, or lifecycle marketing leadership, preferably in consumer health or a similarly complex B2B2C environment Demonstrated ability to take initiatives from 0 → 1 → scale; you've owned early-stage pilots and scaled them into meaningful, repeatable systems Strong analytical instincts: you're comfortable in the data, can identify what's working and what isn't, and translate findings into action quickly Omnichannel fluency: you've built and managed engagement strategies across SMS, email, phone, and ideally push or in-app channels Experience with engagement or marketing automation platforms (e.g., Braze, HubSpot, or similar) and comfort working with CRM and analytics tools Conversion mindset: you don't just drive activity, you drive outcomes. You know what levers move adherence and retention, and you build programs around them Strong cross-functional operator: you know how to lead through influence, partner with clinical and product teams, and get things done in a matrixes environment The anticipated compensation range for this role is $180,000 to $210,000 which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. Company culture all about impact, shared growth mindset, empowerment, and integrity An opportunity to help improve the quality of life of millions of Americans Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers Competitive salaries and quarterly incentives Medical, dental, and vision insurance Competitive PTO 401K and 401K match National and local discounts powered by TriNet Onboarding stipend for remote equipment and home office setup Paid Parental Leave Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

Responsibilities

Own patient retention and engagement metrics to reduce churn and increase adherence across remote care programs. Lead the strategy for omnichannel outreach and build a tech-enabled, scalable engagement engine using automation and AI.