Director of Engineering Analytics at ServiceNow

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

298100.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Integration, B2B, Enterprise SaaS, Data Engineering, Business Intelligence, Product Management, Cross-Functional Collaboration, Technical Support, Release Management, Quality Engineering, Cloud Services, Analytics, People Management, Communication, Problem Solving, Decision Making

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our customers, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. We are looking for a strategic and technically adept Director of Engineering Analytics to drive AI and insights across release management, quality engineering and cloud services. In this role you get to: Lead and scale the team and programs responsible for analytics led value for the engineering teams Quantify the value of AI in engineering operations by working with other analytics and engineering teams, and drive the adoption of the AI Control Tower in managing AI use cases across engineering Connect product telemetry, technical support and engineering insights to improve visibility to release and product quality Deliver insights, scorecards and reporting and analytics across release management, cloud services, SRE and QE functions Manage a team of Product Managers, Data Engineers and BI Developers, and collaborate with other supporting analytics teams to deliver insights to optimize engineering processes Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 13+ years of professional experience, with extensive experience in the B2B or Enterprise SaaS domains Extensive hands-on experience developing and delivering actionable insights for product or engineering management 7+ years of people management experience, leading or influencing technical teams, preferably with a global remit. Ability to communicate with and influence senior business executives and to translate between technical and non-technical teams. BA/BS, with preferred concentration in business or a quantitative field; Masters degree preferred but not required. Demonstrated experience working cross-functionally with business and technical teams. Passion for and experience in applying AI to business problems in the SaaS product domain. Ability to manage multiple priorities in a fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with high attention. For positions in this location, we offer a base pay of $170,300 - $298,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

Lead and scale the team responsible for analytics-led value for engineering teams. Deliver insights and reporting across release management, cloud services, SRE, and QE functions.