Director of Enrollment Services at AUIB

Baghdad, Baghdad Governorate, Iraq -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Data Literacy, Analytical Rigor, Ethical Judgment, Team Leadership, Staff Development, Cross-Functional Collaboration, Cultural Sensitivity, Adaptability

Industry

Description

Position Summary The Director of Enrollment Services provides strategic and operational leadership for all enrollment-related functions at the American University of Iraq – Baghdad (AUIB), including admissions, recruitment, enrollment planning, yield management, student records, registration, and data-informed decision-making. The Registrar reports directly to the Director of Enrollment. The position is responsible for building, executing, and continuously refining an integrated enrollment and records strategy that supports AUIB’s mission, academic quality, regulatory compliance, financial sustainability, and long-term growth targets, while aligning with American-style higher education best practices and WSCUC expectations for enrollment integrity, student success, and institutional viability. The Director works closely with academic leadership, marketing, finance, student affairs, and senior administration to ensure ethical, transparent, and student-centered enrollment and records practices. Key Responsibilities Strategic Enrollment Planning: Lead the development and execution of multi-year enrollment strategies aligned with AUIB’s Strategic Plan and financial model; establish enrollment targets by program, college, modality, and student type; monitor and manage the full enrollment funnel from inquiry through matriculation and retention; conduct enrollment forecasting and scenario planning in coordination with Finance and Academic Affairs. Admissions and Recruitment Operations: Oversee undergraduate and graduate admissions processes to ensure timely, accurate, and compliant decision-making; ensure admissions policies reflect academic standards, fairness, transparency, and institutional values; supervise recruitment initiatives including school outreach, recruitment events, and international recruitment; refine recruitment messaging in collaboration with Marketing and Communications. Registrar and Records Management Oversight: Provide strategic and operational supervision of the Registrar’s Office; ensure accurate student records, registration, grading, degree audits, transcripts, and academic status reporting; ensure compliance with institutional policies, Iraqi regulations, and accreditation requirements related to academic records; coordinate with Academic Affairs on academic calendars, course scheduling, and degree completion processes. Enrollment Data, Analytics, and Reporting: Develop and maintain enrollment and records dashboards and KPI tracking; analyze enrollment trends, yield rates, discount rates, cost-per-enrolled-student, persistence, and completion metrics; provide regular reports to the VP-ESSA, President, and Board committees; ensure enrollment and records data integrity and alignment with accreditation, audit, and reporting requirements. Financial Aid, Pricing, and Discount Strategy: Collaborate with Finance and senior leadership on tuition pricing, scholarship strategy, and discount management; monitor scholarship effectiveness and return on investment; ensure ethical and transparent financial aid practices consistent with AUIB policies. Cross-Functional Collaboration: Work closely with academic leadership on program capacity, admissions standards, and academic progress policies; partner with Marketing on lead generation and campaign effectiveness; coordinate with Student Affairs to support onboarding, orientation, and first-year success; collaborate with IT on CRM, SIS, and enrollment and records technology optimization; serve as an advisor to senior leadership on enrollment- and records-related risks and opportunities. Compliance, Policy, and Accreditation Alignment: Ensure admissions, enrollment, and registrar practices align with Iraqi regulatory requirements, AUIB policies, American-style higher education norms, and WSCUC expectations; participate in accreditation reviews, self-studies, audits, and data submissions as needed. Team Leadership and Capacity Building: Recruit, supervise, evaluate, and develop admissions, enrollment, and registrar staff; establish clear performance expectations, workflows, internal controls, and professional development pathways; foster a student-centered, service-oriented, and data-informed enrollment and records culture. Required Qualifications Master’s degree in Higher Education Administration, Educational Leadership, Business, or a related field; minimum of five to seven years of progressive experience in enrollment management, admissions, registrar operations, or related functions in higher education; demonstrated experience in strategic enrollment planning and data-driven decision-making; strong understanding of admissions operations, student records management, recruitment strategies, and enrollment analytics; excellent communication, organizational, and leadership skills; ability to work effectively in a cross-cultural, international university environment. Preferred Qualifications Experience at an American-style or internationally accredited university; familiarity with CRM and SIS platforms used in enrollment and registrar operations; experience with financial aid strategy, tuition modeling, or discount management; prior experience supporting accreditation processes such as WSCUC or comparable bodies. Demonstrated strong analytical skills and experience using data to inform planning and decision-making is also strongly valued. Core Competencies Strategic thinking and execution; data literacy and analytical rigor; ethical judgment and transparency; team leadership and staff development; cross-functional collaboration; cultural sensitivity and adaptability. Performance Indicators Achievement of annual enrollment and net tuition targets; improved yield, persistence, and completion rates; reduction in cost-per-enrolled-student over time; accuracy of enrollment forecasting and academic records; timeliness and quality of enrollment and registrar reporting; staff performance and retention. Working Conditions On-campus position based in Baghdad with occasional regional or international travel; may require evening or weekend work during peak recruitment and registration cycles. #LI-REMOTE

Responsibilities

The Director of Enrollment Services leads strategic and operational functions related to enrollment at AUIB, including admissions, recruitment, and records management. They work closely with various departments to ensure ethical and student-centered practices.