Title: Director of Enterprise Applications (Salesforce)
Department: Information Technology
Report to: VP, Information Technology
Compensation: $113,700 - $133,400
FLSA: Exempt
Location: Hybrid – 3 days/week in office

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, Information Management or equivalent experience in field.
• Minimum of 7-10 years’ experience working with Salesforce and business applications including direct experience as a business analyst, product manager, or systems administrator. Background and passion for EdTech strongly preferred.
• 2+ years of direct and progressive people management experience with a proven track record of leading teams to high performance. Must have well-developed people management skills with a keen ability to lead across differences, effectively resolve conflicts, and apply consultative skills to determine professional development needs for team members at every level.
• Thorough knowledge of business applications including O365, Google, Box and Monday is required; CRM Salesforce.com Administrator Certification (ADM 201) or (ADM 301) preferred. Experience with Salesforce App Exchange apps like Box, Mass Action Scheduler, Declarative Lookup Roll-up Summaries, and Zoom are also a plus.
• Strong data and reporting proficiencies including experience with Salesforce Data Loader, BI and data visualization tools, and advanced Microsoft Excel skills.
• Excellent understanding of project management principles, ideally formal training and/or working knowledge of Agile, lean, or similar development methodologies.
• An ability to communicate business needs to technical teams and translate highly technical terms to non-technical audiences; must be skilled in cultivating effective, clear communication in your direct reports.
• A passion for closing opportunity gaps for under-resourced and underrepresented communities is non-negotiable.

• Guide a team of internal experts and external consultants to grow our Salesforce ecosystem with a focus on fundraising, program workflows, and data driven business impact. Architect the strategy, vision, and roadmap for SEO within Salesforce, driving innovation and outstanding results.
• Manage SEO’s enterprise application portfolio, including research and analysis of new products, planning and implementation, testing and quality assurance, ongoing maintenance, and life cycle management.
• Collaborate with operations, executive and program leadership on data and content management, application standards, support and compliance.
• Maintain open channel to stakeholder teams to fully understand their operational needs and properly prioritize and implement them.
• Design efficient processes and ensure they are well-documented and users are trained; design reports/processes to ensure data integrity and proper data entry.
• Set Salesforce and enterprise application strategy and goals in conjunction with IT leadership, based on business objectives, input and feedback from stakeholder teams.
• Design and execute a training program for new staff, and grow the enterprise application skill set across the organization.
• Manage Salesforce and related contracts and initiatives, acting as the primary liaison to external vendors and setting timelines and priorities.
• Proactively evaluate new application releases to determine functional requirements and provide analysis on user impact, implementation, costs and architectural changes.
• Collect, analyze, and summarize data and trends in new technologies for storage architecture, capacity, and response time.
• Work with IT security team to perform security checks and auditing on enterprise application platforms as required.
• Manage a team of two Salesforce Administrators, two Application Support Engineers, and outside Salesforce Consultant and Developers.