Director of Event Management at Fairfield Inn Suites by Marriott Harrisburg International Airport

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Budget Management, Customer Service, Event Planning, Team Leadership, Sales, Food and Beverage, Sanitation Standards, Vendor Management, Risk Management, Communication, Problem Solving, Strategic Planning, Employee Satisfaction, Revenue Growth, Operational Compliance

Industry

Hospitality

Description

JOB SUMMARY Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Event Management Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. • Ensures the property is apprised of all groups that will impact property operations. • Works with culinary team to ensure compliance with food handling and sanitation standards. • Oversees Event Operations including Banquets, Event Services and Event Technology. • Oversees event planning team (BEO/Resume writers). • Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. • Leads the execution of brand service initiatives in event management areas. • Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution. Leading Event Management Teams • Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Identifies key drivers of business success and keeps team focused on the critical few to achieve results. • Ensures integration of departmental goals in game plans. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Managing Profitability • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. • Works directly with major groups when high profile and financial impact will be significant (limited instances). • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. • Reviews and responds to results of Event Satisfaction Survey. Conducting Human Resources Activities • Works with Human Resources to ensure compliance with all applicable laws and regulations. • Reviews property specific event operations annually and makes appropriate adjustments. • Reviews staffing levels to ensure that guest service and operational needs are met. • Communicates and ensures departmental and property emergency procedures are executed when necessary. • Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Director of Event Management oversees all functions related to event management, ensuring seamless execution of events and adherence to brand service strategies. This includes managing teams, budgets, and ensuring exceptional customer service throughout the event planning and execution process.