THE OPPORTUNITY

Are you a natural leader who thrives on building efficient systems, leading teams, and turning vision into action? Do you have a strong operations or legal management background and a passion for team development, accountability, and structure?
If so, this could be your career-defining opportunity.
Sussman Law Firm, PLLC, a fast-growing, mission-driven family and immigration law firm based in Charlotte, NC, is looking for a Director of Firm Operations to lead our business-side functions and help us scale with excellence.
We’re not your typical law firm. We’re building something extraordinary and we want a leader who is excited to help us grow, improve, and leave a lasting impact on our team and clients.
Compensation:
$80,500 - $92,000 yearlyResponsibilities:

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Legal Studies, Management, HR, Finance, or related field OR 7+ years of equivalent experience in law firm or professional services operations in lieu of education
• At least 5 years of management experience, including oversight of teams of 10+ people
• Prior legal or law firm operations experience is strongly preferred, and nearly required. If you don’t have it, you must be willing to get up to speed quickly. You will be expected to lead with knowledge and confidence

PREFERRED QUALIFICATIONS:

• Master’s degree (MBA, MPA, or related)

• Lead, supervise, and train department heads (office management, intake, client relations, billing, HR, and more)
• Design and implement operational systems, improve workflows, and oversee non-legal functions
• Influence the strategy, drive accountability, optimize performance, and ensure smooth execution
• Collaborate closely with our fractional CEO, COO, and CFO, a highly experienced executive team, to align firm operations with strategic goals, manage KPIs, and manage budgeting, forecasting, and performance improvements
• Partner with legal leadership to ensure billable requirements, capacity, and people plan align with SKUs