ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

BEVERLY WILSHIRE, A FOUR SEASONS HOTEL

The Beverly Wilshire a Four Seasons Hotel is looking for a Director of Food & Beverage who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Director of Food & Beverage reports to the Hotel Manager. Work authorization for the location is required.

• Manage the day-to-day life of the Division, both at the operational and administrative levels
• Directing and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and procedures
• Must explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of Finance
• Performing the necessary controls in all areas of the F&B Division to ensure that quality standards are met
• Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department
• Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance
• Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our “Evolve Interview Guide” to ensure that staff are well informed about the department’s objectives and hotel policies
• Monitor the proper management of the Department’s payroll
• Regularly monitor the F&B staff to ensure that none of the F&B departments are in difficulty.
• Establish rational annual income and expenditure plans for the F&B
• Concentrate efforts on maximizing the Department’s profit and controlling costs
• Contribute to the development of the hotel’s annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel’s image
• Work closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activations
• Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups
• Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clientele
• Be present on the operations and to position oneself as an interlocutor of choice
• Provide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed up
• Be an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by all
• Work in harmony with colleagues and supervisors