Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description

1. GUEST EXPERIENCE:

• Ensure the highest level of guest satisfaction by maintaining quality service standards and anticipating guest needs.
• Handle guest concerns and complaints promptly and effectively.
• Develop and implement guest service initiatives to enhance overall satisfaction.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Hospitality Management or a related field.
• Minimum of 5 years of progressive front office leadership experience in a luxury or upscale hotel environment.
• Strong knowledge of hotel management systems (e.g., Opera, PMS).
• Exceptional leadership, problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite and other relevant software.
  Additional Information