Director of Front Office - Hotel Indigo Los Angeles at IHG Career

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

110000.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Revenue Management, Guest Relations, Staff Coaching, Financial Reporting, Budgeting, Night Audit Oversight, Upselling, Conflict Resolution, Strategic Planning, Vendor Management, Crisis Communication

Industry

Hospitality

Description

Your day to day People  Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers     Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance   Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively   Recommend or initiate any HR related actions where needed    Drive a great working environment for teams to thrive - connect departments to create sense of one team    Interact with outside contacts: guests, vendors, and other contacts as needed   Develop and maintain great working relationships with key clients and outside contacts to increase revenue   Financial  Oversee night audit function and preparation of daily financial reports.   Prepare and submit statistical, performance, and forecast analyses and reports as required.   Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control  Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk   Hit all personal/team sales goals and maximize profitability   Help prepare the departmental budget and financial plans including the hotel marketing plan Guest Experience   Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance their experience   Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients   Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests   Lead marketing efforts to up sell guests on hotel services, offerings, and amenities   Ensure front office staff provides guests with prompt service, professional attention and personal recognition   Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.    Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies   Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals   Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs   Responsible Business  Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel  Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities  Act as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.    Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.   Ad-hoc duties – unexpected moments when we have to pull together to get a task done   Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.   Perform other duties as assigned. May also serve as manager on duty.   What we need from you Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration   Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience  Must speak local language (s)    What we offer     The salary range for this role is $95,000 - $110,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/vision insurance, 401k, and many other benefits to eligible employees. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.

Responsibilities

Lead the front office department to ensure a high-quality guest experience while meeting departmental revenue and profit goals. Oversee daily operations, including staff management, financial reporting, and coordination with other hotel departments.