Join our founding team where your exceptional passion for service sets Atlanta’s new hospitality standard
Step into Hotel Phoenix, Centennial Yards’ premier hotel, where modern luxury blends seamlessly with Atlanta’s rich culture and warm Southern hospitality. With 292 thoughtfully designed accommodations, elevated dining, a vibrant outdoor pool and event lawn, and over 15,000 square feet of versatile event space, the hotel serves as a dynamic destination for both travelers and locals. Ideally located across from Mercedes-Benz Stadium and within walking distance of the Georgia World Congress Center, Hotel Phoenix stands at the heart of one of Downtown Atlanta’s most ambitious developments.
www.hotelphoenix.com

QUALIFICATIONS:

Essential:

• Proficient in Excel, Word and Outlook.
• Possess basic analytic and arithmetic skills.
• Successful problem solving skills.
• Fluent in English. Proficiency of a secondary language preferred.
• Must possess clear, concise written and verbal communication skills.
• Willing and able to work shift duties that may include evenings, nights, weekends and holidays.
• Must be organized and task oriented.
• Able to work well in a team environment.
• Must have a passion for delivering outstanding luxury service.
• Familiar with basic safety and security procedures in the event of an emergency.
• Possess a basic understanding of cash handling and accounting procedures.
• 4-5 years Hotel Front Office experience (Luxury hotel experience preferred).
• 3 Years in Front Office Management (Luxury hotel experience preferred).
• A graduate of Hotel School preferred.
• Knowledge of computers and systems, SMS preferred.
• Solid experience in Front Office including Front Desk, Concierge, Night Audit, PBX, Reservations, and Guest Services.
• Possess strong interpersonal skills.
• Able to motivate a team of employees and possess excellent attention to detail.
• Able to handle the stress of a deadline.
• Able to think independently and possess good judgment and decision making abilities.
• Assure guest expectations are exceeded through proper employee training.
• Demonstrate an ability to lead by example.
• Experience in training, cross-training and developing employees.

PHYSICAL ABILITIES:

• Exert physical effort in transporting equipment up to 50 pounds.
• Endure various physical movements throughout the work areas.
• Reach 4 feet.
• Remain in stationary position for up to 8 hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

• Excellent knowledge of all rooms departments.
• Operate the Front Office properly, efficiently and with profitability, which includes overseeing Assistant FO Managers, Night Audit team, PBX, and Bell/Door team.
• Delegate duties and responsibilities to AFOMs as deemed appropriate.
• Ensure proper staffing at all times.
• Control and analyze departmental costs to ensure spending is within budget.
• Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary actions, etc.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by Hotel Manager
• Experience developing subordinates.
• Requires high levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.
• Highly organized and has the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times.
• Knowledge of budget preparation and cost controls.
• Understand guests’ service needs.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Directly supervises the Department Heads in the departments listed above
• Reviews and monitors schedules of staff in all departments in the Hotel Services Division. Monitors their activities to assure that standards are being met, staff is being supported and guests’ needs are being met. Routinely inspects all areas of responsibility in the Hotel Services Division.
• Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Maintain close relationships with retail tenants and concessions to ensure revenue and expense targets are met. Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction.
• Assures that financials goals of the division and the hotel are being met. Monitors and controls labor expenses and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue.
• Assist in preparing business forecasts. Prepare annual budget for the division
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules and Regulations established in the employee handbook and the hotel policies.
• Empowered and empowers employees to create remarkable moments for each guest, employee, visitor or client.
• Follows their instinct and uses her/his best judgment to create experiences for guests that are thoughtful and genuine.
• Provides undivided attention to each guest