Director of Front Office - Residences at The Little Nell at Aspen Skiing Company

Aspen, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

100000.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Services, Concierge, Financial Acumen, Communication, Problem-Solving, Team Management, Operational Excellence, Strategic Thinking, Collaboration, Training, Emergency Preparedness, Bilingual, Hospitality Trends, Service Standards, Innovation

Industry

Hospitality

Description

Company DescriptionThe Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain—truly paradise for those who love the outdoors. Owners and rental guests enjoy exceptional personal service delivered by Aspen’s Forbes Five-Star, AAA Five-Diamond Little Nell team, along with effortless ski-in/ski-out access to legendary Aspen Mountain. Every detail is designed to delight, creating a distinguished and grand living experience.The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles. Expansive private decks and furnished balconies overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Floor plans are thoughtfully designed for luxurious living, with guest rooms ranging from 450 to 850 square feet and Residences spanning 1,700 to 4,000 square feet.Residences at The Little Nell offers guests in 26 units access to an unbelievably stunning rooftop pool & water garden, a gym and yoga studio with a view, and a service team awaiting guests arrival. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job DescriptionPosition Summary The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services, Breakfast and Après services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the General Manager.The salary range for this position is $90,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.Job Posting Deadline Applications for this position will be accepted until December 28, 2025. Essential Job Functions/Key Job Responsibilities • Provide strategic leadership and direction for Concierge, Guest Services operations, and Breakfast and Après, ensuring alignment with overall operational goals and brand standards • Oversee department managers and guide supervisory practices including performance management, progressive discipline, and succession planning • Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs • Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions • Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines (including Kronos Payroll Cycles and Tip/Commission reporting) • Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns • Partner with Finance and General Manager to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets • Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols • Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives • Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements • Champion innovation and process improvement across guest services • Other duties as assignedQualificationsEducation & Experience Requirements • Bachelor's degree in Hospitality Management, Business Administration, or related field required • Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred • Valid driver’s license requiredKnowledge, Skills & Abilities • Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices • Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels • Advanced proficient knowledge in Microsoft Office suite and hotel management systems • Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability • Strategic thinker with a problem-solving mindset and passion for elevating guest experiences • Ability to foster a collaborative, inclusive, and high-performance culture across diverse teams • Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols • Flexible and adaptable to evolving business needs, including weekends, evenings and holidays • Demonstrated success in managing large, diverse teams and multi-departmental operations • Bilingual ability to speak both English and Spanish fluentlyAdditional InformationWork Environment & Physical Demands • Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required • Regularly work indoors with no adverse conditions • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass and Dependent Ski Passes • Other company perksThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify.E-Verify & Right to Work Poster

Responsibilities

The Director of Front Office oversees all Front Office operations, ensuring exceptional guest experiences and alignment with brand standards. This role includes managing department managers, driving staff development, and ensuring operational excellence.