Director of Front Office - Rooms - Grand Bohemian Savannah at 3P NV

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Service Excellence, Conflict Resolution, Scheduling, Payroll, Labor Management, RevPAR Monitoring, ADR Monitoring, Upselling, Team Leadership, Recruiting, Coaching, Performance Evaluation, Revenue Strategy, Internal Controls, Opera PMS

Industry

Description

Property Description Join the team at The Bohemian Hotel Savannah Riverfront, Autograph Collection — a premier boutique luxury hotel nestled in the heart of Savannah’s historic Riverfront district. This distinguished property blends Southern charm with artistic flair, offering guests curated original artwork, upscale dining, and sweeping river views right on Bay Street. With standout experiences like rooftop cocktails overlooking the water, refined cuisine, modern fitness and meeting facilities, and a warm, service-driven culture, The Bohemian is not just a place to stay — it’s a destination where hospitality and creativity come alive. From welcoming travelers seeking authentic Savannah experiences to hosting memorable weddings and events, our team delivers personalized, elevated service every day. Overview he Front Office Manager will oversee all front desk operations, ensuring exceptional guest service, operational efficiency, and team engagement. This leader will be highly visible, hands-on, and passionate about creating an inspiring culture while driving performance metrics and financial results. Responsibilities Guest Experience & Service Excellence Lead the front desk team to deliver a luxury-level arrival and departure experience. Resolve guest concerns promptly and professionally, ensuring service recovery and guest satisfaction. Maintain strong knowledge of the local market to enhance the concierge-style guest experience. Ensure adherence to brand standards and Forbes/AAA-level service expectations (as applicable). Operations & Performance Oversee daily front office operations, including scheduling, payroll, and labor management. Monitor key performance metrics such as RevPAR, ADR, guest satisfaction scores, and upsell performance. Ensure accurate billing, cash handling, and compliance with internal controls. Collaborate with Housekeeping, Engineering, Sales, and F&B to ensure seamless operations. Leadership & Team Development Recruit, train, coach, and develop front office team members. Foster an inclusive, positive, and accountability-driven culture. Conduct regular one-on-ones, performance evaluations, and team meetings. Lead by example through visible, hands-on engagement on the floor. Revenue & Upselling Drive upsell programs and room inventory strategies in partnership with Revenue Management. Identify opportunities to increase ancillary revenue through guest engagement. Requirements 3+ years of progressive hotel front office leadership experience (luxury or lifestyle preferred). Strong understanding of hotel operations, revenue strategy, and labor management. Proven ability to lead and motivate teams in a high-touch guest environment. Excellent communication, problem-solving, and conflict resolution skills. Experience with major PMS systems (Opera preferred). Ability to work a flexible schedule, including evenings, weekends, and holidays. If you are a passionate hospitality leader who thrives in a luxury environment and believes in “acting like a guest while thinking like an owner,” we invite you to bring your talent and energy to the Grand Bohemian Savannah team. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Responsibilities

The Director of Front Office will lead all front desk operations, focusing on delivering a luxury arrival and departure experience while promptly resolving guest concerns to ensure high satisfaction. This leader is also responsible for overseeing daily operations including scheduling and labor management, while driving performance metrics like RevPAR and ADR.