Director of Global Hotel Chain_APAC

at  Tripcom Group

ABOUT US

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Account Management:

• Deliver Quarterly Business Review to Hotel Chains with data-driven strategy and information to guide future collaborations, and quantify and prioritize opportunities to improve inventory and client offerings.
• Responsible for full account management, including performance tracking, production optimization, conducting workshops, and resolving issues to achieve mutual performance objectives.

Project Management:

• Enhance products and capture new business opportunities such as Loyalty and marketing avenues to promote and drive new revenue streams.
• Coordinate with Trip.Biz internal teams, including client success, product, service, and marketing teams, to meet account expectations and maximize performance.
• Manage end-to-end projects to deliver comprehensive solutions that meet business enablement, operational excellence, and strategic transformation needs with hotel chain partners.

Financial Management:

• Oversee cost control measures and optimize resource allocation to maximize profitability.
• Analyze financial reports, identify issues and opportunities, and recommend corrective actions.
• Develop and manage annual budgets for the region, ensuring financial targets are met.

Build Strategic Partnership/Relationship Management:

• Adopt a customer-centric approach in all activities. Build and maintain relationships with key customers and partners to enhance business collaboration.
• Conduct guest satisfaction surveys, gather feedback, and develop action plans for improvement.
• Maintain and improve guest satisfaction by addressing major customer complaints and issues.
• Initiate new regional projects and expedite global project progress to enhance brand awareness, business strategy, and product benefits for hotel chain partners.
• Take end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners’ strategies and objectives, and contribute to account growth based on company strategy.
• Initiate, develop, and manage mutually beneficial relationships with key stakeholders in assigned accounts (Global Chains) and facilitate discussions with senior executives regarding their business needs.