DIRECTOR OF GUEST EXPERIENCE

Location: Camp Lucy – Dripping Springs, TX
Employment Type: Full-Time | On-Site | Weekends Required
Salary: 85k - 90k

QUALIFICATIONS

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
• Experience: Minimum of 5 years of experience in guest services or hospitality management, with knowledge of full-service hospitality businesses and venues; experience in multi-faceted hospitality locations is highly desirable.
• Leadership Skills: Proven ability to lead and inspire a diverse team, with strong interpersonal skills and a passion for guest satisfaction.
• Financial Acumen: Solid understanding of financial management principles, including budgeting, forecasting, and financial reporting.
• Communication Skills: Excellent verbal and written communication skills, capable of engaging effectively with guests, staff, and stakeholders.
• Problem-Solving Skills: Strong analytical and critical thinking abilities, with a commitment to creating innovative solutions that enhance guest experiences.

• Enhance Guest Experiences:
• Walk the property regularly to interact with guests, gather feedback, and design immersive experiences that exceed expectations.
• Develop seasonal and themed packages to engage guests and encourage repeat visits.
• Lead Operational Excellence:
• Oversee daily operations of lodging, front desk, and activities, ensuring efficiency and a seamless guest journey from arrival to departure.
• Develop and implement standard operating procedures for all guest-facing processes to ensure consistency and quality.
• Manage Staff Development:
• Recruit, train, and mentor staff across all departments, fostering a service-oriented culture and commitment to guest satisfaction.
• Conduct regular performance reviews and provide coaching to drive team engagement and professional growth.
• Drive Financial Performance:
• Utilize financial acumen to manage departmental budgets effectively, implement cost-control measures, and analyze financial reports to enhance guest offerings.
• Track key performance indicators (KPIs) related to guest satisfaction and operational efficiency, using insights to drive improvements.
• Create Strategic Partnerships:
• Collaborate with local businesses and community organizations to enhance guest experiences through unique offerings and partnerships.
• Develop and maintain relationships with key clients to create memorable experiences for groups and events.