Director of Guest Services at Remington Hospitality

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

100000.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Leadership, Communication, Attention to Detail, Time Management, First Aid, PMS Systems, Front Office Management, Accounting Management, Confidentiality, High Work Ethic, Self-Initiative, Independent Judgment, Stress Management, Multi-Tasking

Industry

Hospitality

Description

Physical Requirements:  Stand, sit and walk for varying lengths of time, often long periods of time  Bend, stoop, squat and stretch  Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques  Push and pull carts weighing up to fifty (50) pounds  Possess valid driver’s license and safely drive guest vehicles. Have proof of safe driving record as indicated by a copy of Motor Vehicle record.  Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork  Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability  Know and be able to administer first aid  Direct evacuations in an emergency This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Qualifications Knowledge, Skills, and Competences:  Experience in Front Office, Accounting Management, computer experience on a PMS systems and working knowledge of manual front desk procedures, including leadership experience in a Front Office role.  High work ethic, self-initiative , independent judgment  Proven customer service and problem solving experience  Regular attendance  Proven experience in a high pressure, sometimes stressful environment  May be required to work varying schedules to reflect the business needs of the property  Focus and maintain attention to multiple tasks, and meet deadlines despite frequent interruptions  Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times *Hilton Luxury Experience Preferred* $90k-$100k Annually

Responsibilities

The Director of Guest Services is responsible for overseeing guest services operations and ensuring high levels of customer satisfaction. This role includes managing staff, addressing guest concerns, and maintaining operational standards.