WE’RE MORE THAN JUST A TEAM – WE’RE A COMMUNITY DEDICATED TO MAKING A DIFFERENCE EVERY DAY.

At Olympia Hospitality and The Alfond Inn, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
This position directly oversees the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, night audit, and valet staff. Additionally, the director of guest services provides vision, oversight, and execution of a comprehensive service culture using the standards set forth by Preferred Hotels and Resorts L.V.X. collection and AAA Four-Diamond criteria.
Pay range: $90,000-$95,000 per year. All employees of The Alfond Inn are subject to a background check.

CORE SKILLS:

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

TECHNICAL SKILLS:

• Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems
  Experience / Education:
  3+ years of guest services department head or similar managerial experience required (preferably in a luxury hotel environment); management or previous supervisory experience preferred; associate degree and/or equivalent work experience; bilingual (Spanish) is a plus.
  Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law

Please refer the Job description for details