WE ARE THE GRAND FAMILY!

The Grand River Agricultural Society (GRAS) is a not-for-profit organization and is part of The Grand Family, which includes the Grand River Raceway and The GrandWay Events Centre. GRAS is known for its philanthropic contributions to the community through scholarships, community mini-grants and major donations. GRAS is striving to bring agriculture, education, and community together.
The GrandWay and Grand River Raceway are a dynamic hospitality, racing, and gaming destination with a dedicated team of talented individuals at the heart of our success
In 2021, we opened The GrandWay Events Centre in Elora, where we welcome weddings, corporate, and other special occasion guests year-round along with horse racing guests June through September.
GRAS has an exciting opportunity for a

CLIENT EXPERIENCE & RETENTION

• Ensure every guest interaction reflects the organization’s values and enhances long-term client relationships.
• Implement feedback systems and conduct regular check-ins with repeat clients to foster loyalty and satisfaction.
• Resolve client concerns in a timely, professional, and empathetic manner.
• Design and maintain systems that ensure consistent and memorable guest experiences.

QUALIFICATIONS

• Bachelor’s degree in hospitality management, Sales, Business Administration, or a related field. Specialized training in sales, event management, or hospitality is an asset.
• Minimum 10 years of senior-level experience in hospitality or event sales, with a proven track record of driving revenue in complex venues such as entertainment, gaming, banquet, or hotel operations.
• Strong leadership background in hospitality operations, including banquet and bar service management, staff supervision, and high-standard event execution.
• Demonstrated success in business development, client relationship management, and team leadership.
• Demonstrates outstanding interpersonal and organizational abilities, with a proactive, client-centered approach to relationship management.
• Proficiency in MS Office, Adobe, Canva and CRM platforms. Experience with Oracle Opera is a strong asset.
• Availability to work flexible hours, including evenings, weekends, and race night/event dates as needed.
• Strong presentation, written, and verbal communication skills, combined with excellent problem-solving abilities.
• Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Polished and professional appearance at all times, consistent with corporate and client-facing standards.

PREFERRED SKILLS AND ATTRIBUTES

• Entrepreneurial mindset with strong sales acumen.
• Passion for hospitality, community building, and customer service.
• Ability to balance revenue generation with exceptional client experience and community engagement.
• Strong understanding of event planning and hospitality operations.
• Alignment with the core values of The GrandWay and Grand River Raceway.