Director of Housekeeping at Madeline Hotel and Residences Auberge Resorts Collection

Meadows of Dan, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Motivation, Guest Satisfaction, Cleanliness Standards, Technology Proficiency, Training, Coaching, Service Delivery, Multitasking, Operational Tempo, Flexibility, Luxury Standards, Team Management, Accountability, Prioritization

Industry

Hospitality

Description

Company Description The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston. Designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites. Adventure beckons with 20 miles of riverfront and scenic nature trails and flora- and fauna-rich marshlands, while two Auberge dining concepts and a destination spa celebrate the rich heritage of South Carolina and the simple wonder of life on the river. For more information: auberge.com/the-dunlin Follow The Dunlin on Instagram and Facebook at @DunlinAuberge Job Description Lead our housekeeping operations with excellence and precision. Bring passion and dedication to creating a clean and welcoming environment for our guests and lead team members in understanding the value of their contribution to enriching guest’s lives. Strong leadership and communication skills with the ability to motivate and guide a diverse team. Align with the Director of Rooms to maximize hotel operations. Foster an environment that ensures consistency and a high level of guest satisfaction and accountability. Strive to improve guest and team member satisfaction and maximize the financial performance of the department. Ensure and maintain cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms. Qualifications Minimum of three years’ prior experience as a housekeeping department leader for a luxury hotel. Proficient in utilizing technology and systems to enhance housekeeping procedures and aptitude for working with multiple computer systems (preferable experience with Opera and Alice). Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner. Experience with resetting priorities, training team members on luxury standards, and coaching team members through new operational procedures and explaining the why behind shifting standards. Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment. Ability to work a flexible schedule including nights, weekends, and occasional holidays. Ability to walk/stand up to 8 hours per shift and maintain a fast operational tempo. Ability to effectively multitask and identify top priorities among competing demands in daily operations. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

Lead housekeeping operations to create a clean and welcoming environment for guests. Ensure high standards of cleanliness and service quality across all areas of the property.