Director of Housekeeping at Trailborn Hotel Management LLC

Wrightsville Beach, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

75000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Operational Efficiency, Labor Management, Quality Assurance, Team Development, Budgeting, Forecasting, Brand Standards, Safety Compliance, Inventory Management, Cost Control, Cross-functional Collaboration, Guest Service Recovery, SOP Development, Conflict Resolution, Time Management

Industry

Hospitality

Description

ABOUT OUR ROLE As the Director of Housekeeping, you will lead all housekeeping operations to ensure exceptional cleanliness standards, operational efficiency, and an elevated guest experience across the property. This executive-level role is responsible for strategic planning, labor management, quality assurance, team development, budgeting, and maintaining brand standards. The Director of Housekeeping oversees all housekeeping leaders and line-level associates, ensuring that guest rooms, public spaces, back-of-house areas, and laundry operations reflect Trailborn’s commitment to excellence. You will collaborate cross-functionally with Operations, Engineering, Front Office, and F&B to drive performance, accountability, and continuous improvement. The ideal candidate is a hands-on leader with strong resort experience, a deep understanding of labor management, and a passion for building engaged, high-performing teams. ABOUT OUR VALUES We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable. ESSENTIAL FUNCTIONS * Provide strategic leadership and oversight of all housekeeping operations. * Develop and manage departmental budgets, forecasts, and labor models to ensure financial performance aligns with targets. * Maintain brand standards for cleanliness, presentation, and guest readiness across rooms and public areas. * Implement and monitor quality assurance programs, inspections, and service standards. * Lead hiring, onboarding, training, coaching, and performance management for housekeeping leaders and associates. * Create labor schedules based on occupancy forecasts and operational needs. * Ensure compliance with all safety, sanitation, OSHA, and local/state regulations. * Oversee inventory management, purchasing, and cost control for supplies and equipment. * Partner with Front Office to ensure seamless room readiness and guest satisfaction. * Collaborate with Engineering on preventative maintenance and room condition initiatives. * Drive engagement initiatives, recognition programs, and retention strategies within the department. * Handle guest concerns related to housekeeping promptly and professionally. * Develop SOPs and continuously evaluate operational efficiencies. * Lead departmental meetings and communicate company initiatives clearly. * Perform other duties as assigned. QUALIFICATIONS Required Qualifications * Minimum 3 years of experience in a Director of Housekeeping role. * Resort experience preferred. * Proven leadership experience overseeing large teams in a hospitality environment. * Strong financial acumen with experience managing departmental budgets and labor costs. * In-depth knowledge of housekeeping operations, laundry operations, and inventory controls. * Experience with property management systems (PMS) and housekeeping management systems. * Demonstrated ability to lead, coach, and develop management-level staff. Preferred Qualifications * Multi-property or lifestyle/hybrid hospitality brand experience. * Bilingual (Spanish/English) preferred. * Experience implementing performance-based labor models. * Strong understanding of OSHA compliance and safety regulations. Skills * Strategic and operational leadership. * Budgeting, forecasting, and labor management expertise. * Strong analytical and problem-solving abilities. * Excellent communication and interpersonal skills. * Ability to build high-performing, accountable teams. * Detail-oriented with a commitment to operational excellence. * Conflict resolution and guest service recovery expertise. * Organizational and time management proficiency in a fast-paced resort environment. PHYSICAL REQUIREMENTS * Ability to stand and walk for extended periods. * Ability to inspect rooms and public spaces thoroughly. * Occasionally lift up to 25 lbs. * Ability to navigate multiple floors and outdoor spaces as required by the property. ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Eligible - - Dental (with company contribution) Eligible - - Vision (with company contribution) Eligible - - Paid Time Off Eligible - - 401(k) (with company match) Eligible Eligible - Sick Time Eligible Eligible - Employee Dining Discounts Eligible Eligible Eligible Employee Marketplace Discounts Eligible Eligible Eligible SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. PAY RATE $65,000-$75,000 JOB STATUS Full Time FLSA Exempt EQUAL EMPLOYMENT OPPORTUNITY Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

Responsibilities

The Director of Housekeeping leads all housekeeping operations to ensure exceptional cleanliness standards, operational efficiency, and an elevated guest experience across the property, overseeing all leaders and associates in rooms, public spaces, and laundry operations. This executive role involves strategic planning, labor management, quality assurance, team development, and maintaining brand standards while collaborating cross-functionally with other departments.