Director of Housing

at  Bissell Centre

The Director Housing, reporting to the Executive Services Officer, is a key member of the Leadership team, responsible for overseeing the staff of multiple departments and their respective scopes of responsibility at Bissell Centre.
This individual is responsible for overseeing the day-to-day operations of Bissell Centre’s housing departments. The position, in collaboration with the Executive Services Officer, is accountable for managing department grants, outputs, outcomes, financials, evaluations, and portfolio development. The Director works collaboratively with other agency Directors, Managers, staff, and community organizations to develop and nurture relationships to achieve Bissell Centre’s mandates.

PORTFOLIO ACCOUNTABILITIES

Bissell Centre’s range of housing services include Community Bridge, the Outreach Housing team, Homeless to Homes, and a Supportive Housing site.

SUPPORTIVE HOUSING

Hope Terrace is a 34-unit, 24/7 supportive housing facility for individuals over the age of 18 who have been diagnosed with FASD.
For all programs within Housing Services, the Director is accountable for the following:
· Supporting Managers in establishing and delivering effective service models that meet the needs of community members and achieve KPIs and targets set by funders.
· Representing Bissell Centre at external stakeholder tables to address system challenges related to ending homelessness.
· Ensuring program compliance with best practices, Bissell Centre’s values, and existing funding contracts.
· Seeking out, securing, and managing new funding streams from diverse sources and developing plans for program expansion.

DEPARTMENTAL ACCOUNTABILITIES

· Ensure adherence to the agency’s mission, vision, philosophy, values, and objectives.
· Submit monthly, quarterly, and annual reports, including outputs, outcomes, program highlights, stories, and quality improvement initiatives.
· Follow all procedures necessary for creating and modifying program procedures.
· Monitor the implementation of logic models/frameworks and the achievement of outputs and outcomes.
· Ensure compliance with legal, regulatory, contractual, standards of care, and applicable accreditation requirements.
· Ensure service user, stakeholder, and community input as required.
· Facilitate inter-departmental coordination and collaboration.
· Work collaboratively with Managers to ensure operational efficiency and best practices.
· Create, modify, and dissolve departmental procedures in line with Bissell Centre policies.
· Propose policy changes in collaboration with the Director, People & Culture.

PEOPLE & CULTURE ACCOUNTABILITIES

· Collaborate with Managers and Facilities to ensure proper maintenance and safety of all program areas.
· Oversee recruitment, hiring, orientation, training, and supervision of direct-report staff.
· Manage performance and progressive discipline of staff in accordance with People & Culture policies and procedures. In consultation with People & Culture, recommend termination of staff within the portfolio subject to Officer approval.
· Facilitate regular communication with Managers and teams to inspire, plan, and direct.
· Implement regular meetings with direct reports to ensure targeted goals, program delivery, and timely submission of reports.
· Collaborate with People & Culture to provide guidance and support to managers in recruitment, orientation, training, performance management, and employee relations.
· Approve and monitor staff timesheets, overtime, health maintenance, and vacation balances.
· Approve vacation and protected leaves.
· Complete and/or supervise probationary appraisals of new direct reports.
· Complete annual developmental appraisals of direct reports, including training, mentorship, and professional development opportunities.
· Ensure documentation and follow-up (reporting, debriefs, training, etc.) are completed for all Critical Incidents.
· Attend Management Team meetings on a rotating quarterly basis to engage with managers, address organizational issues, and collaborate on organizational initiatives.
· Ensure adherence to Bissell Centre policies and revise departmental procedures to align with policies.
· Create new positions and/or modify job descriptions in collaboration with Finance and People & Culture, based on departmental needs and budget.
· Provide coverage of Manager job duties as required for vacation, illness, and other absences.
· Approve budgeted professional development in accordance with People & Culture policies and employee development goals.

FORMAL EDUCATION AND EXPERIENCE

· University degree in a related field.
· Minimum of 3 years of senior management experience. An equivalent combination of training and experience may be considered.
· Experience in program planning, development, case management, evaluation, and supervisory roles.
· Strong written and verbal communication skills.
· Ability to self-manage, assign, supervise tasks, and work collaboratively.

KNOWLEDGE, SKILLS, AND ABILITIES

• Behave Ethically: Understand ethical behavior and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  · Leadership and Management Skills: Has strong leadership and management skills; clear ability to think, plan, and act strategically; is a team leader and a team player; leads by example; able to empower employees to achieve their best.
  · Change Management Skills: Personal capacity to adapt to change, lead competently through change, and make strategic adjustments to address changing needs.

SCREENING REQUIREMENTS

· Police Information & Vulnerable Sector Check, renewed every 3 years.
· Child Welfare Intervention Check.
· COVID-19 Vaccination confirmation, with exception due to established exemptions.
· Drivers Abstract.

TRAINING REQUIREMENTS

· Conflict Into Calm Training.
· Valid First Aid certificate meeting at a minimum CSA Standard Z1210-17 First Aid Certification.
Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s Degree (preferred)

Work Location: In perso

Please refer the Job description for details