Are you passionate about creating opportunities for people to thrive?
Catholic Charities is the place for you!

POSITION SUMMARY

The Director of HR Operations is responsible for building and optimizing the infrastructure that powers the people function of the organization. This role focuses on execution—streamlining processes, deploying systems, ensuring compliance, and enabling scalable HR operations that serve employees and leaders effectively with a focus of driving efficiency across the entire employee lifecycle, from onboarding through offboarding, while ensuring the organization has the tools, analytics, and workflows needed to make informed workforce decisions.
Reporting to the Sr. Director of HR, the Director of HR Operations serves as both architect and steward: architecting solutions that simplify complex workflows, and stewarding the data, systems, and compliance practices that protect the organization. The role requires a balance of strategic foresight and hands-on execution, with an ability to identify opportunities for automation, strengthen compliance controls, and deliver workforce insights that guide leadership decisions. Above all, the Director of HR Operations ensures that employees and managers experience HR as a reliable, transparent, and empowering function.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in HR, Business Administration, or related field (Master’s degree preferred)
• 12+ years of progressive HR operations experience, including 7+ years in senior leadership
• Proven expertise managing HRIS, payroll, ATS, or performance systems
• Deep understanding of labor laws and regulatory compliance across jurisdictions
• Strong analytical skills and experience delivering HR dashboards and reports
• Experience designing and implementing HR policies and operational workflows
• Familiarity with budgeting, strategic HR planning, or cross-functional partnership
• Exceptional leadership, collaboration, and communication abilities

PHYSICAL REQUIREMENTS

• Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions.
  Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required