Description
The Hilton Madison Monona Terrace is seeking a strong Director of Human Resources. This professional will support the human capital needs of our vibrant hotel. As the Director of Human Resources, you will report to the Hotel’s General Manager and directly provide the Human Resource services for the team of approximately 100 associates. As a key member of the Executive Committee, your insights and leadership will play a pivotal role in shaping the hotel’s strategic vision.
At Hilton Madison Monona Terrace, we don’t just offer a place to stay — we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you’ll find more than just a job — you’ll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace — where your passion and dedication will shine.

WHO WE ARE:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Madison Monona Terrace is an Equal Opportunity Employe

WHAT WILL YOU BE DOING?

• Oversee all areas of Human Resources administration. This includes but is not limited to associate relations, recruiting and onboarding, training and development, benefit administration, leave of absence, workers compensation, policy compliance, union relations, culture building, and community involvement.
• Lead labor relationships with one (1) union that includes but is not limited to contract negotiations, contract compliance, contract training, and grievances.
• Provide guidance on associate relations issues such as investigations, coaching/counseling, and policy enforcement.
• Recommend, evaluate and support Hilton and Marcus Hotels’ brand training and development programs, as well as remain current with industry trends in order to make necessary enhancements.
• Facilitate annual goal setting, performance reviews, salary increases, and bonus payouts for all eligible associates.
• Develop annual budgets for salaried labor and HR operating expenses. Ensure expenses are forecasted correctly on a monthly basis.
• Act as a member of the Executive Committee. Understand how to best support operational departments by working closely with your peers.
• Serve as a strategic partner who helps develops high potential leaders and advocates for their progression.
• Champion associate recognition and service excellence programs such as employee of the month, celebrating positive guest surveys, encouraging cross-departmental appreciation, and continuing to elevate service standards.
• Ensure communication of and compliance with all policies, standards and practices, as well as federal, state and local legislation pertaining to employment law.
• Provide Human Resources generalist oversight related to compensation practices, benefit plans and administration, leave of absence administration, workers compensation administration, as well as safety and security compliance.

WHAT SHOULD YOU BRING TO THE ROLE?

• Bachelor’s Degree or equivalent in a related field
• 10 plus years of total HR experience, including responsibility for talent acquisition, associate relations, training and development, benefits administration, etc.
• 5 years or more of proven HR leadership experience, preferably in a hotel, resort or hospitality setting
• Strong interpersonal skills to interact positively with all levels of the organization
• Budget management experience highly preferred
• Familiarity with PeopleSoft (HRIS) and/or Taleo Enterprise (ATS) helpful
• Past Hilton brand experience would be ideal but not required
• Previous experience in union settings beneficial