Director of Information Technology at ARIVA Homes

Laredo, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

100000.0

Posted On

07 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, IT Management, Microsoft 365, Microsoft Dynamics, Network Infrastructure, Data Security, Compliance, Technical Support, Vendor Management, Process Improvement, Documentation, Problem Solving, Bilingual, Device Provisioning, Access Management, Training

Industry

Construction

Description

Job Details Job Location: 14610 ARCHER DR - LAREDO, TX 78405 Salary Range: $75,000.00 - $100,000.00 Salary/year IT Director · Lead, manage, and mentor the internal IT team, ensuring effective support coverage and professional development · Oversee in-person and remote IT support operations for all employee devices, including laptops, mobile devices, peripherals, POS systems, and related equipment · Define, implement, and enforce IT policies, procedures, and best practices across the organization · Own the administration, security, and optimization of Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Azure AD) · Oversee the implementation, maintenance, and support of Microsoft Dynamics and related business systems · Provide escalation support for complex technical issues and ensure timely resolution · Develop and manage IT onboarding and offboarding processes, including device provisioning, access management, and security controls · Oversee network infrastructure including LANs, WANs, wireless networks, servers, and cloud services · Manage relationships with external vendors, MSPs, and software providers, including licensing, warranties, and renewals · Ensure compliance with data security, privacy regulations, and internal governance standards · Plan and execute routine system maintenance, updates, patches, and monitoring to ensure performance, reliability, and security · Maintain and review technical documentation, system architecture diagrams, and service catalogs · Track IT incidents, root causes, and resolutions; analyze trends and recommend continuous process improvements · Develop and deliver training, standards, and technical guidance for both IT staff and end users · Support IT infrastructure needs for multiple locations, including Laredo and Rio Grande Valley, and coordinate equipment relocations when required · Assist leadership with IT strategy, budgeting, forecasting, and technology roadmap planning · Prioritize and manage multiple initiatives in a fast-paced environment while aligning IT operations with business goals · Act as the final escalation point for unresolved technical issues Qualifications Qualifications · Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field (Master’s degree preferred) · 7+ years of progressive IT experience, including 3+ years in a leadership or management role overseeing IT staff or vendors · Proven experience managing and mentoring IT teams in a multi-location or growing organization · Strong hands-on and administrative experience with Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Azure Active Directory) · Experience implementing, supporting, or administering Microsoft Dynamics (Business Central, CRM, or related modules preferred) · Solid understanding of IT infrastructure including servers, LANs, WANs, wireless networks, cloud services, and security best practices · Experience with IT onboarding/offboarding processes, device provisioning, access control, and identity management · Ability to act as an escalation point for complex hardware, software, and network issues · Experience working with external vendors, MSPs, and software licensing agreements · Strong knowledge of data security, compliance, and privacy standards · Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders · Demonstrated ability to prioritize, plan, and manage multiple projects in a fast-paced environment · Strong documentation, process improvement, and problem-solving skills · Experience supporting both Windows and Apple environments · Bilingual English/Spanish preferred · Willingness to travel between Laredo and Rio Grande Valley locations as needed Preferred Certifications (nice to have): · Microsoft certifications (e.g., Microsoft 365, Azure, Dynamics) · ITIL, CompTIA, or similar professional certifications

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Responsibilities

The Director of Information Technology will lead and manage the internal IT team, ensuring effective support and professional development. They will oversee IT operations, including support for employee devices, network infrastructure, and compliance with data security regulations.