Director of Information Technology at Saco & Biddeford Savings Institution

Saco, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, Cybersecurity, Cloud Administration, IT Infrastructure, Project Management, Networking, Windows Server, Microsoft 365, Active Directory, Azure, Vendor Management, Regulatory Compliance, Disaster Recovery, User Support, Team Leadership, Analytical Skills

Industry

Banking

Description

Description The Director of Information Technology (IT) is responsible for providing both strategic leadership and operational oversight for all technology systems and functions across the bank. This position ensures that the bank’s IT infrastructure, cybersecurity, and digital systems effectively support business goals, regulatory compliance, and exceptional customer experiences. As a member of the operations leadership team, the Director collaborates with the COO, Operations VPs, and Information Security Officer to develop and implement technology initiatives that enhance operational efficiency, safeguard information assets, and support the bank’s long-term strategic vision. This role balances hands-on technical management with strategic planning and people leadership—ensuring that technology not only enables the bank’s mission of delivering secure, modern, community-focused services but also fosters a culture where team members feel recognized, supported, and empowered to grow. Essential Duties and Responsibilities: Strategic Leadership Develop and execute a multi-year IT strategic plan aligned with the bank’s overall business strategy. Advise senior management on emerging technology trends, cybersecurity risks, and digital banking opportunities. Establish governance processes for IT investments, prioritization, and performance measurement. Serve as a key member of the bank’s risk, audit, and strategic planning committees, ensuring technology initiatives meet compliance and business continuity expectations. Technology Operations & Infrastructure: Oversee the management, maintenance, and optimization of the bank’s network, servers, workstations, and telecommunications infrastructure. Manage LAN/WAN systems, routers, switches, firewalls, VPNs, and related connectivity hardware and software. Ensure uptime, redundancy, and system performance standards meet service-level requirements for all departments and branches. Lead lifecycle management of hardware, software, and cloud environments including Windows Server, Microsoft 365, Active Directory, and Azure platforms. Coordinate technology upgrades and deployments with minimal disruption to daily operations. Cybersecurity & Compliance: Collaborate with the Information Security Officer to design, implement, and monitor cybersecurity policies, procedures, and tools consistent with FFIEC, GLBA, and NIST standards. Direct ongoing risk assessments, penetration testing, and incident response programs. Partner with internal audit, compliance, and external vendors to ensure adherence to all applicable federal and state banking regulations. Lead disaster recovery planning, testing, and documentation, ensuring the bank’s operational resilience. Maintain current knowledge of industry threats and best practices to proactively manage cybersecurity posture. Vendor, Project, and Budget Management: Manage relationships with technology and telecom vendors, ensuring quality service delivery and cost-effective solutions including managed service provider for level 1 support and infrastructure monitoring. Negotiate and maintain service agreements, licensing, and maintenance contracts. Develop and manage the IT department’s annual budget, including capital expenditure planning and cost forecasting. Lead IT-related projects such as system conversions, network upgrades, and cybersecurity initiatives. Ensure effective project documentation, communication, and risk mitigation across teams. User Support & Training: Ensure IT delivers timely, courteous, and professional support to all internal customers. Oversee the development of user training programs and IT documentation. Promote technological literacy across the organization through workshops and clear communications. Coordinate user provisioning, access controls, and onboarding/offboarding processes in collaboration with HR and department leads. Contributes to fostering a culture that prioritizes personal growth, elevates self-worth, ensures respect and belonging, amplifies voices, empowers individuals, and nurtures their potential to reach their full potential. Leadership & Team Development: Lead with a “people-first” mindset—supervising, mentoring, and supporting the IT team in ways that promote growth, well-being, and belonging. Prioritize coaching over command, and clarity over control—empowering team members to develop their skills, take ownership, and align with the bank’s purpose. Celebrate achievements, both big and small, and create space for individuals to feel seen, heard, and valued. Foster a collaborative, psychologically safe environment that embraces diversity of thought, continuous feedback, and personal accountability. Lead by example with authenticity, humility, and care—ensuring every interaction reflects the bank’s culture and commitment to people. People Leadership & Cultural Stewardship: Act as a coach, mentor, and champion for the IT team, fostering a supportive and inclusive culture where individuals are recognized, challenged, and developed. Model the bank’s values through compassionate directness, active listening, and transparent communication. Recognize and celebrate contributions, ensuring that employees feel valued and aligned with the bank’s mission. Encourage open dialogue, feedback, and continuous personal and professional growth. Serve as a steward of the bank’s most important asset, its people, by cultivating an environment of trust, accountability, and respect. Build cross-functional relationships that strengthen collaboration and shared success throughout the organization. Performance Expectations: Uphold and model the bank’s mission, vision, and values. Deliver secure, efficient, and customer-centered IT systems. Ensure full compliance with regulatory standards and security protocols. Support a collaborative workplace culture that values innovation, inclusion, and continuous improvement. Demonstrate leadership rooted in empathy, accountability, and service to others. Proactively recognize the strengths and contributions of individuals and teams. Nurture a learning culture through mentorship, coaching, and meaningful feedback. Requirements Education & Certifications: Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline. Certifications preferred: MCSE, CCNA, CISSP, CISM, or ITIL. Experience: 7–10 years of progressively responsible IT management experience, including at least 3 years in a leadership role. Prior experience in a banking or regulated financial services environment is strongly preferred. Demonstrated expertise in IT infrastructure, cloud administration, cybersecurity, and regulatory compliance. Proven experience leading complex IT projects and managing cross-functional teams. Knowledge & Skills: In-depth understanding of Windows Server environments, Microsoft 365, Active Directory, and Azure cloud services. Working knowledge of networking (LAN/WAN), firewalls, VMware VPNs, and endpoint management. Strong grasp of cybersecurity frameworks, including NIST, ISO, and FFIEC guidelines. Excellent interpersonal, written, and verbal communication skills. Strong analytical, troubleshooting, and project management abilities. Commitment to confidentiality, integrity, and ethical technology stewardship. Working Conditions: Primarily office-based with occasional travel to branch locations and vendor sites. May require after-hours or weekend work for system upgrades or emergencies. Frequent computer use and occasional physical effort, including lifting equipment up to 50–70 lbs. Work performed in well-lit, climate-controlled office environments with occasional exposure to confined spaces for cabling and maintenance.

Responsibilities

The Director of Information Technology is responsible for strategic leadership and operational oversight of all technology systems across the bank. This includes ensuring IT infrastructure and cybersecurity effectively support business goals and regulatory compliance.