Director of Inova Care Connect at Inova

Fairfax, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Program Development, Stakeholder Engagement, Regulatory Compliance, Budget Management, Implementation Processes, Training Support, Performance Metrics Monitoring, IT Planning, Issue Resolution, Data Strategies, Customer Relationship Management, Innovation, Communication, Interpersonal Skills, Leadership, Influence

Industry

Hospitals and Health Care

Description

Inova Health is looking for a dedicated Administrative Director to join the Inova Care Connect team. This opportunity is Full-time Day Shift: Monday–Friday, general office hours with a Hybrid work schedule. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, hybrid career opportunities. Inova Care Connect Admin Dir Job Responsibilities: Leads strategic program development and execution by directing the Inova Care Connect (ICC) program and ensuring all prioritized improvement projects are completed on time and within scope. Engages stakeholders effectively by influencing IT, clinical, finance, marketing, and legal leaders to achieve interoperability objectives in a highly matrixed environment. Develops and maintains ICC product offerings by creating and updating a catalog of services and defining tiers based on practice needs and feasibility. Supports marketing and sales efforts by preparing ICC sales materials and collaborating with marketing teams to produce collateral, FAQs, and website content. Ensures regulatory compliance by incorporating legal and regulatory requirements into all ICC implementations and contractual agreements. Manages budgets and cost models by overseeing ICC pricing strategies, staffing projections, and financial planning to support program sustainability. Oversees implementation processes by establishing repeatable intake and onboarding workflows that ensure efficient and timely practice integration. Provides training and readiness support through role-based education and ongoing efficiency initiatives using tools like Thrive and Signal. Monitors and reports performance metrics by defining Key Performance Indicators (KPIs) and leveraging analytics tools such as Slicer Dicer, Financial Pulse, and executive dashboards. Coordinates IT planning and upgrades by partnering with Epic Connect Program Managers and technical teams to manage project schedules and communicate changes proactively. Resolves recurring IT issues by developing action plans for trends and ensuring timely communication and resolution across OMSS and service lines. Standardizes governance and data strategies by finalizing approaches for data conversion, archiving, and abstraction across ICC implementations. Maintains customer relationship management by logging ICC interest and engaging practices through shared CRM systems and operational forums. Drives innovation and scalability by identifying opportunities for new interoperability solutions and enhancements to meet evolving physician and practice needs. Ensures consistent communication and alignment by translating technical changes into actionable information for practices and maintaining clear messaging across ICC functions. Minimum Requirements: Education: Bachelor’s degree in Healthcare Administration, Information Technology, or related field required. Experience: Minimum 8 years of experience in healthcare, IT or leadership roles. Preferred Qualifications: Experience leading an Epic Community Connect program. Strong interpersonal skills Communication Building relationships Leading by influence We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

The Director of Inova Care Connect leads strategic program development and execution, ensuring timely completion of improvement projects. They engage stakeholders across various departments to achieve interoperability objectives and manage budgets to support program sustainability.