Director of Intellectual & Developmental Disabilities (ID/DD) Services at Village Behavioral Health

Colonial Heights, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

90000.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Compliance, Risk Management, Staffing, Operational Control, Problem Solving, Behavioral Escalation Management, Quality Oversight, Coaching, Accountability, Documentation, Performance Management, Crisis Management, Regulatory Compliance, Team Development, Communication

Industry

Mental Health Care

Description

About the Organization Village Behavioral Health (VBH) is a well-established and highly regarded provider of adult residential services for individuals with intellectual and developmental disabilities and community-based mental health services in the Commonwealth of Virginia. Our organization is known for delivering high-quality, person-centered services, maintaining strong regulatory compliance, and operating homes that are well-supported, well-maintained, and clinically sound. We are proud to operate CARF-accredited programs and are intentionally expanding CARF accreditation across additional service lines, including our ID/DD residential division. Our leadership team values ethical practice, strong systems, and thoughtful growth ensuring that quality and stability are never compromised. Following a recent organizational expansion, we are seeking a seasoned, hands-on Director of ID/DD Residential Services to lead residential operations, stabilize systems, and bring strong operational control and leadership presence to our homes. Position Overview This is a boots-on-the-ground operational leadership role, not a desk-based administrative position. The Director of ID/DD Residential Services exists to: Remove ownership from day-to-day residential operations Stabilize homes and staffing Control payroll and overtime Own compliance and risk management Resolve problems quickly, then systematize solutions This role requires daily operational presence, decisive leadership, and comfort responding directly to issues in real time. This is a working director role, requiring comfort wearing multiple hats and stepping into details related to service delivery, staffing systems, documentation, billing, and quality oversight when needed. Core Responsibilities Residential Operations Oversees all ID/DD residential programs Ensures homes are fully staffed, clean, safe, and compliant Conducts routine and unannounced home visits Responds directly to behavioral escalations, staffing failures, and operational issues Resolves problems immediately and documents root causes after stabilization This is a hands-on, position. Staffing, Scheduling & Overtime Control Partners with scheduling leadership to ensure proper coverage Enforces overtime controls, float staff use, and appropriate staffing levels Holds leadership accountable for unauthorized overtime and staffing inefficiencies Authorized to reassign shifts, send staff home, and initiate corrective action Key metric: Overtime reduction and staffing stability Program Manager Leadership & House Manager Oversight Directly supervises the Program Manager, who oversees House Managers Provides ongoing coaching and accountability to ensure consistent home operations Reviews operational updates, staffing risks, and performance trends Partners on leadership development and personnel actions as needed Compliance & Risk Management Owns residential compliance and risk mitigation Oversees incident reporting, follow-up, audits, and corrective action plans Collaborates closely with QDDP and nursing leadership Ensures accurate, timely, and defensible documentation Non-negotiable: Zero tolerance for missed incidents or incomplete reporting. Leadership, Culture & Reporting Sets the tone for professionalism, accountability, and clear communication Addresses staff conflict and performance issues directly Provides regular reporting on staffing, overtime, risks, and compliance Flags concerns early—before they become citations or systemic issues Required Experience Level (Non-Negotiable) Candidates must demonstrate deep, hands-on leadership experience in ID/DD residential and HCBS operations. This role requires proven operational authority, not theoretical or entry-level management exposure. Minimum Experience Requirements 7–10 years of progressive experience in ID/DD residential, HCBS, or group home operations At least 5 years in a leadership role with direct responsibility for licensed group homes Required Demonstrated Experience Includes: Direct oversight of House Managers (not solely DSP-level supervision) Hands-on management of: Staffing crises and call-outs Behavioral escalations Coverage gaps and operational failures Active involvement in regulatory processes, including: DBHDS inspections or audits Responding to citations or corrective action plans Managing compliance under regulatory scrutiny Experience conducting: Staff discipline Performance correction Terminations when necessary Required Operational Exposure To be considered for this role, candidates must have firsthand experience: Stabilizing or restructuring underperforming residential programs Addressing leadership or culture issues within a home Managing or responding to state inquiries, audits, or investigations Taking accountability for programs that required corrective intervention This position is intended for leaders who have operated in complex, high-accountability environments and who are comfortable making difficult decisions to protect program stability, compliance, and staff morale. Compensation & Incentives Base salary range: $80,000–$85,000 (with flexibility up to $90,000 for exceptional experience) Performance-based bonuses: Target annual bonus potential of $5,000–$15,000, tied to: Overtime reduction Compliance performance Staff retention Program stability Full benefits package Relocation assistance available Who Will Be Successful in This Role This role is best suited for a leader who: Is comfortable being visible, decisive, and accountable Knows ID/DD residential services at the ground level Fixes problems first, then builds systems Holds people accountable without creating fear or turnover Takes pride in running stable, compliant, well-functioning homes

Responsibilities

The Director oversees all ID/DD residential programs, ensuring they are fully staffed, compliant, and operationally sound. This includes conducting home visits, resolving issues, and stabilizing staffing and operational systems.