LONDON BASED

We’re seeking a seasoned and strategic Director of Investigations to lead and manage our EMEA Investigations Team within the Global Trust & Investigations function. The team is responsible for investigating high-risk allegations of serious misconduct including but not limited to fraud, corruption, retaliation, conflicts of interest, discrimination, harassment, and other violations of company policy or law. This senior-level role plays a critical part in maintaining our commitment to a high-integrity culture, ensuring rigorous and fair handling of complex investigations into allegations of serious misconduct across the EMEA region. The ideal candidate will have a strong background in leading sensitive, cross-functional investigations, exceptional judgment, and proven leadership in guiding geographically dispersed teams. This position reports directly to the Head of Global Trust & Investigations and partners closely with senior stakeholders including Legal, Compliance, HR, and Global Security.
In your dual role, you will manage a high-performing team of investigators across EMEA, ensuring investigative excellence, driving consistency and fairness in investigative processes and outcomes, and providing operational and strategic oversight of the EMEA-based investigators while also independently leading complex, sensitive investigations. With each of these roles, your work will directly support the company’s culture of integrity, accountability, and trust on a global scale.

EXPERIENCE YOU WILL NEED TO APPLY TO THE ROLE:

• Relevant investigative experience in legal, compliance, risk, audit, or law enforcement environments with a strong background in workplace investigations, in particular with a focus on serious misconduct (e.g., harassment, discrimination, fraud, corruption).
• 5+ years of people leadership experience, with a proven track record of building and leading high-performing, geographically dispersed teams.
• Deep knowledge of investigative principles and investigation best practices, compliance standards, and regulatory environments across EMEA.
• Bachelor’s degree and an advanced degree in law, criminal justice, HR, or a related field, preferred but not required.
• Experience working in a global corporate environment such as a multinational Fortune 500 or similarly complex organization preferred.
• Fluent in English; additional European languages especially Spanish, Portuguese, German or French are a plus.
• Exceptional judgment, integrity, and discretion with ability to handle sensitive matters.
• Exceptional interpersonal skills with proven ability to influence, collaborate, and build relationships with cross-functional stakeholders at all levels.
• Excellent analytical, interviewing, writing, and communication skills, with strong report writing capabilities.
• Experience working in complex, matrixed, and / or multinational organizations.
• Professional certifications (e.g., Certified Fraud Examiner (CFE), Professional Certified Investigator (PCI), Workplace Investigations Certificate (AWI or similar), Certification in mediation or conflict resolution) preferred.

KEY RESPONSIBILITIES

Team Leadership & Oversight

• Lead and mentor a team of investigators across EMEA, ensuring high-quality and timely investigations and fostering a culture of ethical excellence, accountability, and continuous development.
• Oversee complex internal investigations into allegations of serious misconduct including fraud, corruption, retaliation, harassment, discrimination, conflicts of interest, and other violations of policy or law.
• Oversee case intake, triage, assignment, and closure processes.
• Partner closely with Legal, HR, Compliance, Security, and regional business leaders to coordinate investigative efforts and ensure alignment.
• Review and approve investigation plans, documentation, and final reports, ensuring thorough analysis, sound conclusions, and actionable recommendations.
• Provide strategic guidance on investigative approaches, scope, and risk mitigation.
• Ensure timely, consistent, and thorough investigative processes in alignment with global protocols and regional legal considerations.
• Ensure appropriate case documentation and use of case management systems.
• Act as an escalation point for sensitive or high-profile cases and a strategic adviser to the Global Head of Trust & Investigations on various initiatives and projects and contribute to the strategic direction and continuous improvement of the global investigations program and the monitoring of regional metrics, and provide support for leadership reporting on investigations, outcomes, and risk indicators.
• Support global reporting obligations, case management systems, data analytics, and ensure robust documentation and confidentiality standards.
• Represent the Americas region in global initiatives, working groups, and strategic planning efforts within the Global Trust & Investigations function.

Investigations

• Independently conduct and manage complex, sensitive, and high-profile investigations from end to end.
• Conduct witness and subject interviews, evidence analysis, and draft clear, concise investigation reports.
• Maintain confidentiality and discretion while managing investigations with a trauma-informed and culturally sensitive approach.
• Collaborate with internal stakeholders such as HR, Legal, Compliance, Audit, and Business Leadership.

Stakeholder Engagement

• Serve as a trusted advisor to the Global Head of Trust & Investigations on investigative matters and risk mitigation.
• Maintain an enterprise view of investigative trends and root causes; contribute to risk mitigation strategies and policy enhancements.
• Provide insights and trend analysis to improve policy, training, and prevention strategies.
• Regularly assess trends, identify systemic risks, and contribute to proactive risk mitigation strategies.
• Partner with global peers to drive consistency and best practices in investigations worldwide.
• Build and maintain strong relationships with global and regional partners, supporting broader Trust & Compliance initiatives.

Process Improvement & Governance

• Support the continuous improvement of investigation frameworks, tools, and technologies.
• Ensure adherence to global investigative protocols and alignment with legal and regulatory standards.
• Mentor team members in ethical decision-making, interview techniques, and investigative rigor.