Director of IT at Accord Inc

Renton, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

160000.0

Posted On

16 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Systems Hardening, Vendor Management, Root Cause Analysis, Change Management, Network Administration, Endpoint Management, SaaS Management, Identity And Access Management, Team Leadership, Strategic Planning, Budget Optimization, POS Systems, IT Infrastructure, SLA Management, Automation

Industry

Food and Beverage Services

Description

Summary The Director of IT is responsible for leading the IT team, supporting corporate and restaurant technology, with a focus on building a more efficient, stable, and standardized IT environment. This role will drive root-cause problem solving, systems hardening, automation, and operating cadence improvements that reduce overall ticket volume and prevent recurring issues. Essential Functions and Key Position Accountabilities * IT Operations & Reliability * Own day-to-day IT operations across both restaurant and corporate environments, ensuring consistent performance, uptime, and support coverage. * Lead the transition from reactive support to a proactive, systems-driven IT operating model focused on stability and prevention. * Establish and enforce structured support processes (intake, triage, escalation, SLAs, on-call coverage). * Restaurant Technology & Field Operations * Ensure reliability and standardization of all restaurant technology (POS, networking, hardware, integrations). * Define and enforce store-level standards (networking, cabling, hardware configurations, readiness checklists). * Partner with operations to proactively identify and resolve technology friction impacting restaurant performance. * Corporate IT & End-User Experience * Own corporate IT systems, including endpoint management, identity and access management, collaboration tools, and SaaS platforms. * Ensure a high-quality end-user experience for corporate employees through reliable systems and responsive support. * Implement automation and self-service capabilities to improve efficiency and reduce manual support needs. * Systems, Security & Infrastructure * Lead systems hardening efforts across all environments to improve reliability, security, and repeatability. * Ensure appropriate security controls are in place (access controls, patching, device management, vendor risk awareness). * Maintain accurate system inventories, documentation, and lifecycle management processes. * Vendor Management & Cost Optimization * Own relationships with IT vendors and service providers, ensuring accountability for performance and outcomes. * Evaluate tools and systems for consolidation opportunities and cost efficiency. * Partner with leadership to manage IT spend effectively while improving service quality. * Process, Change Management & Continuous Improvement * Establish QA and change management practices for all IT-impacting changes (testing, rollout, validation, backout plans). * Drive root cause analysis and permanent resolution of recurring issues. * Track and report on key performance metrics (ticket trends, uptime, incident recurrence, service costs). * Leadership & Team Development * Lead, coach, and develop the IT team with clear expectations, accountability, and performance management. * Build a culture of ownership, urgency, and continuous improvement. * Align team priorities with company objectives and operational needs. * Strategic Partnership * Partner with the CEO and CTO to prioritize IT initiatives and align technology with business goals. * Support evaluation and implementation of new systems and capabilities that improve operational performance. * Other duties as assigned. Minimum Qualifications * 7–12+ years of IT experience, including 3–5+ years leading IT operations in a multi-site environment (restaurant, retail, or similar) * Proven track record of reducing ticket volume and improving system reliability through standardization, automation, and root-cause resolution * Experience owning both field/operational IT (e.g., stores, locations) and corporate IT (endpoints, SaaS systems, internal support) * Strong leadership ability with experience managing teams, setting priorities, and driving accountability in fast-paced environments * Solid understanding of IT infrastructure fundamentals, including networking, endpoint management, and cloud/SaaS systems * Experience managing vendors and evaluating systems for performance, scalability, and cost efficiency * Ability to translate business needs into practical technology solutions and communicate effectively with both technical and non-technical stakeholders

Responsibilities

Lead the IT team to stabilize and standardize technology environments across both corporate and restaurant locations. Focus on transitioning from reactive support to a proactive operating model through automation, systems hardening, and root-cause problem solving.