Director of IT Operations at Les Olson IT

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations Leadership, MSP Management, Infrastructure Management, Network Security, Cloud Technologies, PSA/RMM Tools, PowerShell, Python, Automation, Team Development, Vendor Management, KPI/SLA Tracking, Technical Escalation, Process Standardization, Strategic Planning, Customer Relationship Management

Industry

IT Services and IT Consulting

Description

Overview We are seeking a hands-on Director of IT Operations to lead and scale our multi-branch engineering and installation teams. This role combines technical leadership, team development, and operational oversight to ensure consistent, high-quality IT service delivery and excellent customer experience. Key Responsibilities Lead, mentor, and develop a high-performing engineering team across multiple locations Serve as both a people leader and senior technical escalation point Oversee day-to-day IT operations, including infrastructure, security, cloud systems, and end-user support Drive ticket, project, and installation execution to meet KPIs, SLAs, and revenue goals Build and standardize processes, policies, and workflows (including Autotask/PSA tools) Develop training programs and career pathways for team members Partner with Sales, Help Desk, and leadership to ensure aligned solutions and strong customer relationships Implement automation and continuous improvement initiatives Manage vendor relationships and advanced technical integrations Qualifications Required 7–10+ years in IT operations, engineering leadership, or managed services MSP leadership experience Proven experience leading technical teams across multiple locations Strong expertise in infrastructure, networking, security, and cloud technologies Experience with PSA/RMM tools (Autotask preferred) Hands-on scripting/automation (PowerShell, Python, etc.) Strong communication and leadership skills Preferred Industry certifications (Microsoft, Cisco, CompTIA, VMware) Experience building training programs or automation solutions Why Join Us Lead a growing, multi-region IT organization Influence strategy, processes, and team development Work in a collaborative, customer-focused environment Benefits Paid Time Off Sick Days Paid Holidays 401k match + Pension Work-life Balance Full Medical, Dental & Vision + HSA Life Insurance Local Volunteer Opportunities

Responsibilities

Lead and scale multi-branch engineering and installation teams while overseeing day-to-day IT operations, infrastructure, and security. Drive the execution of projects and installations to meet KPIs and SLAs while standardizing operational workflows.