Director of IT Operations & Technology Strategy at 10000 Degrees

San Rafael, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

140000.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Planning, Technology Roadmap Development, Budgeting, Cost-Benefit Analysis, Cyber Security Policy Development, Risk Assessment, Disaster Recovery Planning, Business Continuity Planning, IT Operations Management, Helpdesk Services, Network Administration, System Monitoring, Vendor Management, Stakeholder Communication, Project Management, Time Management

Industry

Non-profit Organizations

Description

Description TITLE: Director of IT Operations & Technology Strategy REGION: San Rafael, CA LOCATION: Hybrid (on-site + remote) REPORTS TO: Chief Finance & Operations Officer (CFOO) STATUS: Full-time, Exempt OUR MISSION 10,000 Degrees is unlocking student success at scale by giving more students equitable opportunities for a quality college education and career success. The most efficient and effective college success non-profit in the U.S., 10,000 Degrees’ mission is to achieve educational equity and to support students from low-income backgrounds to and through college to realize their full potential and positively impact their communities and the world. We envision a world where all students, regardless of race, ethnicity, or socioeconomic background, will have the full range of educational opportunities, support, and resources to realize their potential. Accepting a role at 10,000 Degrees implies a personal commitment to this mission. OPPORTUNITY The Director of Technology Strategy is the driving force behind the organization’s technological vision, aligning our IT function with our Strategic Plan goals. This role is a critical resource to the organization’s success, managing both strategic initiatives and the entirety of IT operations. This position requires a proactive and strategic problem-solver who can handle day-to-day IT needs while independently directing the long-term technology roadmap. This is an individual contributor role focused on the implementation and administration of systems; this role currently has no direct reports. RESPONSIBILITIES Strategic Thinking & Planning Develop, maintain, and execute a technology roadmap that aligns with the organizational Strategic Plan, including identifying needed new technologies or upgrades, budget, development, cost-benefit analysis, and implementation timelines for the current 5-year outlook. Create a detailed inventory of all current technology and propose management strategies for each. Develop and implement a comprehensive training plan for existing and new technology, ensuring execution across the organization. Oversee AI initiatives across the organization; identify, construct, implement, and manage appropriate tools and ensure staff receive necessary training Lead the development of the organization’s cyber security policy and system and monitor vendor security policies. Conduct regular risk assessments of internal and external threats, including creating a monitoring plan with KPIs, and developing a comprehensive disaster recovery and business continuity plan. IT Operations & Accountability Oversee and manage the daily operations and policies for the organization’s IT function, including providing day-to-day helpdesk services. Proactively monitor and administer the network, security systems, backups, servers, and workstation operating systems, proposing and implementing adjustments as needed. Manage the full IT lifecycle for employees, including onboarding and offboarding from all systems. Maintain a current inventory of all company devices and applications. Actively manage deadlines for all IT objectives and tasks, consistently utilizing available internal or external resources to ensure timely completion with the required quality and specifications. Assist in the development of the annual IT budget, including the schedule for equipment replacement. Business Communication & Management Serve as the primary technology liaison, providing consistent status updates and transparent communication on open tickets and projects to the Executive Team. Demonstrate strong written and verbal communication skills to effectively translate complex technical issues and plans to non-technical stakeholders. Consistently demonstrate strong problem-solving and active listening skills to determine the actual underlying technology need, which may differ from the literal request. Manage all communications with vendors and other third parties, ensuring Executive oversight on all key communications. Other duties as assigned. This position requires some in-person presence (a minimum of 2 days per week) and/or travel within the regions served. QUALIFICATIONS Bachelor’s Degree in Computer Sciences, Management Information Systems, Information Technology, or equivalent experience and certifications At least 5 years of experience in IT with progressively higher responsibilities Advanced knowledge of network architecture, configuration, virtualization, and server management to proactively administer the network, security system, and backups Advanced experience with key systems: Microsoft and Google Suite, Salesforce, Zoom, JumpCloud (or similar platforms); familiarity with AI-based customer service systems and Microsoft ERPs preferred A strong history of successfully vetting, negotiating, and ongoing monitoring of external vendors and third parties, particularly concerning security policies and implementation Proven ability to develop, implement, and maintain cyber security policies and systems and conduct regular risk assessments Demonstrated ability to align technology with the strategic plan, including strong analytical skills and a proven track record in project management History of effective time management, task prioritization, and consistent follow-through to ensure all assigned deliverables are completed with high quality and on time Strong organizational skills and ability to manage multiple concurrent initiatives, including those with competing priorities Ability to maintain a high level of professionalism and a patient, positive demeanor when troubleshooting urgent IT issues Proven ability to produce professional, accessible communications that incorporate visuals, links, and other details helpful to novices, requiring minimal review before distribution Experience in leading and communicating effective organizational change related to new technology adoption and implementing training plans Demonstrated enthusiasm and initiative for innovation, coupled with resilience and problem-solving skills necessary to maintain focus on long-term objectives while navigating occasional operational roadblocks Nonprofit experience preferred COMPENSATION AND BENEFITS Excellent healthcare benefits including medical, dental, vision and life insurance; check out our full benefit options HERE 15 days paid vacation + holidays and paid sick leave 401(k) with employer matching Professional development including conferences, seminars, webinars, and directed career advice PHYSICAL/ENVIRONMENTAL To perform the essential functions of this position, employees may be required to: Sit, stand, talk, hear, reach, stoop, kneel and use hands and fingers to operate a computer, telephone, and keyboard. Have close-vision ability due to computer work. Engage in moderate, occasional lifting. Have a reliable means of transportation to attend regular work as well as other off-site business functions. Note: Due to the nature and conditions of our work, applicants must submit to fingerprinting and must pass a tuberculosis (TB) risk assessment and/or provide a clear tuberculosis (TB) test as part of the background check. EEO 10,000 Degrees is an equal opportunity employer offering a welcoming and inclusive environment in service to one another as well as the students, families, and communities we support. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. TO APPLY For immediate consideration, please complete the application on the 10,000 Degrees Careers page.

Responsibilities

This role is responsible for developing and executing the organization's technology roadmap, aligning IT functions with the Strategic Plan, and overseeing strategic initiatives and daily IT operations. Key duties include managing cybersecurity, conducting risk assessments, overseeing AI initiatives, and providing day-to-day helpdesk services.