Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long, heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.
Heartbeat Health is seeking a Director of IT & Security to join our team!

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• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions

• Assist senior leadership in determining long-term direction of IT organization
• Manage Help Desk Operations: Provide IT support to remote employees across the country; troubleshoot and resolve technical issues related to software, hardware, and connectivity; and manage the helpdesk system and ensure timely resolution of tickets.
• Manage company-wide software licensing, installations, and updates.
• Oversee procurement, distribution, and maintenance of laptops, mobile devices, and peripherals for remote staff.
• Help design and deliver on device management/MDM across workforce’s machines
• Partner with HR, and other parts of the organization, to on-board and off-board contractors and employees
• Identify areas for process improvement, automation, and optimization within the help desk, striving for increased efficiency and effectiveness
• Provide training to employees & contractors on IT policies, best practices, and security protocols.
• Stay updated on the latest remote work technologies and trends to improve company operations.
• Coordinate with third-party vendors for software, hardware, and IT service needs.
• Negotiate contracts and service level agreements to ensure quality and cost-effectiveness.
• Manage implementation of VPN, MDM, and other endpoint monitoring tools, analyze device performance metrics, and proactively identify and resolve issues to ensure optimal performance across multiple OSs and platforms
• Implement and enforce endpoint network security best practices, conduct regular security audits, and ensure workforce compliance with industry standards and regulations in cooperation with Engineering and Security/Compliance.
• Control budget and report on IT expenditures: Determine future resource requirements for the IT organization