Director of Knowledge & Enablement at Velocity Global
Remote, Oregon, USA -
Full Time


Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

219000.0

Posted On

16 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Knowledge Management, App, Confluence, Customer Education, Readiness, Documentation

Industry

Information Technology/IT

Description

WHERE YOUR WORK MOVES THE NEEDLE.

At Velocity Global, every team member helps shape our success. When you join us, you don’t just fill a role—you live our values. They guide how we work, collaborate, and make an impact across borders. By bringing these principles to life, you’ll help us grow stronger, move faster, and lead the future of global work.

WHAT MAKES YOU A GREAT FIT

Imagine a world where every employee, in every country, can access the answers they need instantly, whether they’re onboarding a new client in Brazil, ensuring compliance in France, or helping a US-based startup expand to Singapore. At Velocity Global, we make this possible as the leading Employer of Record (EOR) platform, and we’re looking for a leader to take our knowledge and enablement strategy to the next level.
If you’re equal parts strategist, builder, and educator (and you get a thrill from turning global compliance complexity and AI-driven insights into clear, actionable knowledge), this is your rocket ship moment. We’re scaling fast, supporting companies and talent in 185+ countries, and reimagining how knowledge flows through a modern EOR business. Our mission: make it effortless for our teams and customers to access accurate, compliant, and contextual answers instantly, in any language, anywhere in the world. As we expand globally, the complexity of our knowledge ecosystem grows exponentially. That’s where you come in.

AI-ENHANCED GLOBAL KNOWLEDGE MANAGEMENT

  • Architect a company-wide strategy to capture, organize, and activate institutional knowledge from country-specific compliance rules to EOR onboarding playbooks using AI to surface, translate, and recommend content in real time.
  • Implement a modern Knowledge Base/KMS (e.g., Nexus, Confluence, Notion) with AI search, summarization, and multilingual capabilities.
  • Partner with Product, Engineering, and Legal to productize proprietary compliance data into scalable, client-facing resources that differentiate our platform.
  • Establish governance for how knowledge is created, verified, and updated, ensuring accuracy, compliance, and audit readiness.

CUSTOMER EDUCATION THAT DRIVES GLOBAL ADOPTION

  • Build an AI-informed customer education program that turns first-time clients into confident EOR users.
  • Deliver training across webinars, multilingual in-app guides, videos, documentation, and adaptive learning paths.
  • Continuously refine based on adoption metrics, engagement trends, and client feedback.
Responsibilities

PURPOSE IN EVERY POSITION

At Velocity Global, we believe that success knows no borders—and it’s built by teams working together across them. Our unified, tech-enabled platform empowers businesses to hire, pay, and support talent in 185+ countries, making global growth not just possible, but seamless. Behind every expansion and every solution is a spirit of collaboration between our teams and the companies we serve. With AI-powered tools and human-first service, we simplify the complexity of global workforce management so businesses can focus on what matters: their people, their purpose, and their potential.

At Velocity Global, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

  • Flexible Time Off – Take the time you need to recharge.
  • Parental Leave – Support for growing families.
  • Health and Dental Insurance – Where applicable, to cover you and your loved ones.
  • Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success
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