POSITION SUMMARY

The Regional Operations Director will manage the operations of an assigned region of cross docks, specifically focused on supporting major strategic clients. They will play a critical role in ensuring the uniformity of Riverstone’s client blueprints across the assigned region, while also driving exceptional service levels and optimizing financial performance. The Regional Operations Director will be responsible for fostering strong professional relationships with the client.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor’s degree in business administration, Operations Management, or related field preferred
• 2-3 years of progressive experience in 3PL / 4PL / White Glove Home Decor operations management, with a proven track record of success
• Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives
• Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability
• Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals
• Flexibility to travel within the assigned region and work evenings or weekends as needed – Saturday is a key day. See above notes on locations.
• Proficiency in computer software systems, dispatching platforms and Microsoft Office and Excel.
• Bilingual Spanish is a plus
• Lift / pull / move merchandise weighing 80-100 lbs. Physical demands: move, stand, and bend for long periods of time to oversee, mentor and train other team mates / partners.

• Provide effective leadership and direction to cross docks within the assigned region, fostering a culture of excellence, teamwork, and accountability
• Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new members / business partners within their assigned region.
• Serve as the primary point of contact for the local and regional client representatives within the region, ensuring clear communication, understanding of operational needs, and alignment of services to exceed expectations
• Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize productivity and quality of service
• Ensure adherence to Arias Logistics’ client SOPs and operational standards across all sites within the region, driving consistency in processes, procedures, and service offerings
• Conduct regular onsite performance reviews and analysis of key metrics, identifying trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
• Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities
• Travel to all assigned cross docks on a regular basis based on the operational demands of each location
• Conducts and/or participate in regional client/customer meetings as needed
• Provides and ensures local site leadership coverage when needed
• Perform other duties as assigned