ABOUT LANTERN

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation’s largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

DIRECTOR OF LEARNING AND KNOWLEDGE MANAGEMENT

The Director of Learning and Knowledge Management will be responsible for designing, implementing, and optimizing learning and knowledge strategies that support exceptional service delivery and continuous improvement across the Member Services organization. This individual will lead both the Training and Knowledge Management teams, ensuring alignment of learning and knowledge assets to drive operational excellence, employee performance, and organizational capability.
A strong collaborator and systems thinker, the Director will build and sustain scalable programs that support employee onboarding, upskilling, and just-in-time access to information while cultivating a culture of growth, innovation, and service.
Location: Dallas, TX | USA | Onsite Full-Time
Responsibilities and Duties:

KNOWLEDGE MANAGEMENT

• Develop and oversee a robust knowledge management framework to capture, organize, and disseminate critical content across Member Services.
• Implement processes and tools for knowledge creation, curation, access, and governance.
• Partner with subject matter experts to ensure timely and accurate updates to the knowledge base and other reference materials.
• Define KPIs and reporting tools to assess the usage, accuracy, and impact of knowledge resources.

Please refer the Job description for details