Director of Learning & Development at Accor

Udaipur, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning And Development Strategy, Training Program Design, Service Excellence, Operational Skills, Leadership Development, Onboarding, Management Development, Brand Standards, SOP Training, Learning Management Systems, Digital Learning, Performance Metrics, Guest Feedback, Succession Planning, Talent Development, Hospitality Management

Industry

Hospitality

Description

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description The Director – Learning & Development is responsible for planning, implementing, and overseeing training and development programs across Palace operations to ensure high service standards, employee capability development, and leadership pipeline growth. The role supports a culture of continuous learning aligned with hospitality brand standards and guest experience excellence. Key Responsibilities Develop and implement the organization’s Learning & Development strategy. Design training programs for service excellence, operational skills, and leadership development. Lead onboarding, departmental training, and management development programs. Ensure consistent implementation of brand standards and SOP training across properties. Manage Learning Management Systems (LMS) and digital learning initiatives. Track training effectiveness using performance metrics and guest feedback. Support succession planning and talent development initiatives. Qualifications Bachelor’s degree in Hospitality Management, HR, or related field. 12+ years of experience in training and development, preferably in the hospitality industry. Strong knowledge of Luxury hotel operations and service standards, LQA, emotional intelligence Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Job-Category: Talent & Culture Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Director of Learning & Development is tasked with planning, implementing, and overseeing training programs across Palace operations to maintain high service standards and foster employee capability and leadership growth. This role supports a continuous learning culture aligned with brand standards and guest experience excellence.