Director of Lifecycle Marketing (6 month FTC) at Beauty Pie

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lifecycle Marketing, CRM Programs, Data-Driven Strategy, Customer Segmentation, Email Marketing, SMS Marketing, Push Notifications, Direct Mail, Product Discovery, Commercial Storytelling, Team Leadership, Analytical Skills, Marketing Automation, Creative Problem-Solving, Customer Engagement, Retention Strategies

Industry

Retail

Description

At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge. We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs. If you’d like to join us for the beauty revolution, here’s what you need to know. As part of our continued growth, we are looking for a seasoned Director of Lifecycle Marketing (6-month maternity cover) to join our marketing team in London. This person will lead the commercial storytelling that drives product sales, repeat purchase, member engagement and lifetime profit, while developing loyalty and advocacy strategies that strengthen our membership proposition. Lifecycle Marketing sits at the heart of our retention-driven business model. We are looking for someone with strong experience in similar retention-focused environments who can combine data-led strategy with creative, product-driven communication that converts interest into sales. So, what will you be doing? Drive global member revenue including product sales by member cohort, retention rates and ultimately lifetime profit, through campaigns that blend brand storytelling with a clear sales call-to-action. Drive global non-member revenue including cross-category exploration, lead conversion, repeat purchase and conversion from Free Trial to membership, ensuring all lifecycle communications directly link to product discovery and purchase intent. Own the storytelling and product-led marketing strategy across all lifecycle channels (email, SMS, push notifications, direct mail, in-pack and more) with a strong commercial mindset focused on driving conversion, average order value and repeat sales. Develop and scale CRM programs rooted in the customer lifecycle to support core business objectives, from first purchase to long-term loyalty. Create and advance a comprehensive, data-driven segmentation strategy designed to grow lifetime value across key audience groups. Closely collaborate closely with creative, copy, product, and acquisition teams to ensure every campaign balances Beauty Pie’s unique brand voice with strong, product-led storytelling that inspires purchase. Translate brand moments and new product launches into lifecycle campaigns that sell, aligning communication calendars with trading priorities. Champion a test-and-learn culture focused on incremental gains in conversion, attach rate and repeat purchase. Define program KPIs with a commercial lens, prioritising revenue, conversion and profit over engagement alone. Provide strategic vision and leadership to evolve Beauty Pie’s membership proposition, ensuring the member experience continually drives product discovery and long-term value. Innovate in customer connection, identifying opportunities for personalisation and tailored flows that surprise and delight across all touchpoints. Own the Lifecycle Marketing roadmap, including experimentation, technical developments and automation opportunities. Identify and manage martech partners who can support lifecycle automation, optimisation and scale. Manage, coach and motivate a high-performing team, developing capability in commercially-driven CRM strategy and creative storytelling. Establish clear commercial goals for every lifecycle campaign and customer stage. Measure and optimise for conversion, repeat purchase, attach rate and incremental sales. Use insight and data to refine creative messaging and continually improve commercial performance. Ensure every customer journey combines emotional storytelling with clear reasons to buy. We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! Extensive CRM and lifecycle marketing experience across multiple channels: email, SMS, push notifications, direct mail, in-pack marketing, etc. Proven track record in delivering commercial results through product-led, sales-driven storytelling that converts customers and drives measurable revenue. Experience building and scaling CRM programs that increase conversion, average order value, retention and lifetime profit. Strong balance of strategic thinking and hands-on execution, with excellent communication and leadership skills. Deep understanding of customer segmentation and lifecycle strategies. Working knowledge of marketing automation and customer data platforms, with experience applying new martech tools and techniques. Strong analytical mindset, able to interpret data and translate insights into actionable strategies that sell products. Demonstrated success leading and developing high-performing teams. Exceptional verbal and written communication skills to clearly present commercial plans and performance to senior stakeholders. Entrepreneurial, curious and commercially astute, with a constant drive to test, learn and improve. Thrives in a fast-paced environment with a strong bias for action and accountability. We are not looking for someone who only builds beautiful journeys. We are looking for someone who knows how to turn storytelling into sales. What makes someone ‘Beauty Pie’? Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us: Bring your ‘A’ game: We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average. Be intelligently rebellious: We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem-solving and smart risk-taking are how we transform beauty. Bias for action: Speed matters. We act with urgency, make smart choices and learn through doing - because momentum drives progress Be customer obsessed: Our decisions begin and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations. It’s all for one (& one for all): We’re better together. Trust, integrity and collaboration are how we build a culture where everyone grows, contributes and thrives—individually and collectively. We’re committed to diversity & inclusion As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives. We’ve got a long way to go, but here’s how we’re doing as of June 2025: Employees who identify as female: 69% Employees from minority ethnic backgrounds: 25% Employees who identify as living with a disability: 2% Employees who identify as female in our Product Engineering teams: 24% Employees who identify as LGBTQIA+: 5% Our ways of working We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast and get the job done. We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec. This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for. Your piece of the Beauty Pie: Life & Balance Free membership to Beauty Pie+ and 30% off our products 25 days holiday & your birthday off / 22 vacation days for the US team Flexible bank holidays Equal leave for all new parents regardless of gender or personal circumstances Health & Wellbeing Private Medical Insurance Menopause support £2,500 / $2,500 to spend on your fertility journey after 2 years of service 10 therapy sessions through AXA PPP Access to mental health support through Spill Apply now for a chance to be part of an inspirational, international and talented team. Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Please let us know if you require reasonable adjustments at any point during the application and/or recruitment process. #LI-DL1

Responsibilities

The Director of Lifecycle Marketing will lead the commercial storytelling that drives product sales and member engagement while developing loyalty strategies. This role involves owning the marketing strategy across all lifecycle channels and ensuring campaigns link to product discovery and purchase intent.