JOB DESCRIPTION

Division: Long-Term Care Services
Department: Community Well-Being
Initial Reporting Location: 960 Notre Dame Avenue
Job Status: Permanent Position
Affiliation: Non union
Hours of Work: 70 hours bi-weekly
Shift Work Required: n/a
Range of Pay: Group 17 - $159,442.29 to $187,724.25 per annum.
The eligibility to work remotely is to be determined.
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.
Main Function: The position is responsible to the General Manager of Community Well-being for the complete efficient operational management and direction of the Long-Term Care Services Division, in support of quality customer service outcomes and the Business Plan for the Division.

EDUCATION AND TRAINING:

• University degree in a related discipline (e.g. Social Sciences, Hospital or Health Care Administration) from a recognized university with Canadian accreditation.
• Incumbent shall be required to attain and maintain certification in long-term care home administration or management in accordance with Regulation 246/22.
• Obtain IMS 200 within the first year of employment and participate in regular training as required.

EXPERIENCE:

• Minimum of eight (8) years of senior level experience in the management of large, unionized, and highly diversified public or private sector organizations, including five (5) years managing a similar function.

KNOWLEDGE OF:

• CGS’s priorities.
• Current and emerging management issues within CGS as they affect the Long-Term Care Services Division.
• Best practices within areas of responsibility.
• Horizontal linkages to other relevant governmental levels and services as well as the private sector.
• Applicable legislation and related regulations; Acts and Regulations governing Long-Term Care Facilities and related community outreach services for seniors.
• Financial analysis and planning with particular reference to municipal finance.
• Social gerontology and general geriatric care.
• Computer software and administrative systems in a Windows environment (e.g., files maintenance, word processing, presentation and spreadsheet applications, information input and retrieval, etc.).

ABILITIES TO:

• Understand and meet the needs of customers.
• Prepare and execute operating and capital budgets and an effective Business Plan.
• Translate CGS’s vision for others both within and outside the organization.
• Build the values of the organization into Divisional programs, services and policies.
• Set and achieve high standards for the Division.
• Align systems to facilitate better service for the citizens of CGS.
• Link programs, services and policies of the Division to broad policy objectives of the organization.
• Create enthusiasm and motivation for employees within the Division to pursue CGS’s targets.
• Create and respond appropriately to a continuous learning environment.
• Balance conflicting demands from stakeholders.
• Anticipate and manage the impact of change on the Division’s activities.
• Manage the financial, human and physical resources of the Division in a collaborative manner.
• Manage conflict; mediate disputes; assist in reaching consensus.
• Maintain confidentiality, exercise good judgment and discretion in dealing with confidential information.
• Respond quickly to emerging opportunities or risks.
• Share power horizontally and vertically.
• Provide a stabilizing influence within the Division.

OTHER REQUIREMENTS:

• Provide, at own cost, a Criminal Record Check.
• Provide, at own cost, a Two-step Mantoux Test (TB).
• May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s license, have an acceptable driving record, and personal insurance coverage.
  Competencies: Competency Library - Level 3 Proficiency

1. Responsible for the preparation and execution of an annual Business Plan covering all mandated services of the Long-Term Care Services Division, in concert with the budgeting process. The Plan will detail service goals, expected service/performance outputs, resource inputs required to achieve these outputs, and the performance measures used to assess the Division’s performance against the goals.
2. Responsible for the municipality’s long-term care services at the Long-Term Care Facility.

3. Fulfil the statutory position of Long-Term Care Facility Administrator.

4. Provide direction and over-all co-ordination of activities within the Division. Responsible to:

• Ensure the comfort, health, safety and well-being of the Residents in accordance with the Fixing of Long-Term Care Homes Act, 2021, regulations and related legislation;
• Ensure that administrative procedures, protocols and controls are in place to maximize provincial subsidies; achieve and maintain Ministry of Long-Term Care compliance; satisfy provincial inspections and implement mechanisms to ensure ongoing quality improvement initiatives are established and achieved;
• Analyse and interpret long-term care service activity and identify future needs and program directions; prepare recommendations for the development of long-term care services for consideration by City Council and/or senior government officials;
• Review provincial long-term care program opportunities and recommend CGS participation to Council. Provide direction and oversight to the development and implementation of programs. Responsible for the preparation and execution of the Strategic Plan;
• Evaluate and monitor long-term care services programs and funding levels. Consult with appropriate branches of the Provincial Government on Long-Term Care matters concerning subsidies, such as new developments and regulations, treatment programs. Lobby and negotiate with the appropriate parties in the Ministry of Long-Term Care, other government agencies and the community to maximize CGS’s share of program funding;
• Lead, manage and evaluate communication systems and methods which reach out to families, residents, staff and volunteers. Maintain open channels of communication throughout the Division to provide effective internal and external customer service outcomes. Respond to recommendations from the Management Committee of the Facility;
• Establish and oversee risk management systems to minimize loss of CGS subsidies and government funding;
• Recommend expansion or capital upgrading of long-term care facilities and provide direction, control and monitoring of projects;
• Participate in the work of related professional and community organizations and ensure that the activities of the Division are integrated with those of other Departments and agencies in the same or related field;
• Act as an advisor to the General Manager regarding long-term care services;
• Encourage participation from relevant stakeholders and engage volunteer groups and individuals from the community (e.g. Home Auxiliary, Resident Family Services Group, Seniors Advisory Panel, North-East Specialized Services/Regional Geriatric Services Advisory Panel) to promote and improve long-term care and geriatric services in the community.

1. Manage the financial, human and physical resources of the Division in alignment with CGS’s vision and values, and in accordance with the annual Business Plan. Prepare and present operating and capital budgets and oversee operations to ensure expenditures and revenues are within budget allocations.
2. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
3. Perform other related duties as required.