Director of Maintenance Operations at Home Group

Newcastle upon Tyne, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

130000.0

Posted On

20 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational management, Property maintenance, Strategic planning, Compliance, Budget management, Performance management, Stakeholder engagement, Business transformation, Contractor management, Customer service, Risk management, Technical surveying, Change management, KPI management

Industry

Non-profit Organizations

Description

Circa £130,000 per annum, plus car allowance of £5484 per annum and great benefits including Health Cash Plan National role with regular travel and hybrid working Permanent, full time (37.5 hpw) We can’t offer a CoS for this role Home, a place where you belong We’re looking for an incredible leader who can supercharge performance across our national repairs and maintenance operations. You’ll lead and inspire our in-house teams and partner contractors to deliver a reliable, right-first-time service that is commercially robust, compliant and focused on a great service for our customers. This is a role where you can truly make your mark, shaping our repairs and maintenance service, transforming the way we use technology, driving efficiency, reducing costs, and delivering on our business plans and customer promise. What you’ll do Provide strong, expert leadership across our Repairs and Maintenance operations, leading a culture of performance, transparency and excellence. Leading and motivating our national teams, supercharging strong operational performance. You’ll exceed customer expectations, enable lean ways of working, and effectively control costs and risks. Drive continuous improvement and excellence, including establishing a new Technical ‘Surveying House’ team. You’ll hold our in-house teams and contractors to account to reduce repeat jobs and deliver our operational and commercial targets. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Evolve our services to be exemplary and industry-leading. You’ll gain external perspectives within and outside of the sector and engage with customers and colleagues. Why join us You’ll be part of our senior leadership team who are a great bunch of supportive peers. You’ll meet with them regularly to drive strategy and also ensure we have a collaborative approach in leading our teams. Be part of one of the UK’s Great Places to Work! You have Significant experience in leading customer-focused, multi-site, property Repairs and Maintenance services, with extensive senior management experience. Excellent understanding of regulations, compliance and legislation for maintenance operations and related services for registered providers. Experience of achieving challenging business plan targets and KPI's, delivering value for money. Outstanding leadership skills, able to engage, influence and transform to drive service excellence and lead business transformation. Excellent people manager, able to inspire, influence and embed a motivating performance culture. You’ll bring creative spark, be a great influencer and be able to unleash the potential of others. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits · 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in · This is a hybrid role based in one of our national offices (Newcastle, Durham, Leeds, Maryport, Welwyn Garden City, Reading or London), working from home and across our national portfolio. Travel to the North-East (where our Head Office is based) will also be required · A full current driving licence, as you’ll work and travel on a national basis and will be provided with a car allowance as part of your remuneration package. · You’ll need an Enhanced DBS check (which we pay for). What’s in it for you? · 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year · Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more · Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) · 800+ discounts on shops, holidays, days out, tech and more · Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Director of Maintenance Operations job description, help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. First stage coffee chats are planned for 18th May and interviews w/c 1st June

Responsibilities

You will lead and inspire national repairs and maintenance teams to deliver a reliable, right-first-time service that is commercially robust and compliant. The role involves driving continuous improvement, managing contractor performance, and transforming operational processes to enhance customer satisfaction.