Director of Maintenance at Sharpline Communities LLC

Kansas City, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

95000.0

Posted On

19 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Maintenance Leadership, Capital Expenditure Management, Asset Preservation, Unit Turns Optimization, Cost Control, Safety Management, Field Operations Leadership, Preventative Maintenance, Project Management, Vendor Management, Workforce Management, Budgeting, Process Improvement, Technology Implementation, Cross-Functional Collaboration, Strategic Planning

Industry

Real Estate

Description

Description The Director of Maintenance is responsible for leading, scaling, and optimizing all field-level maintenance, rehabilitation, and capital expenditure (CapEx) operations across the multifamily portfolio. This role is execution-focused, with accountability for maintenance performance, unit turns, capital project delivery, cost control, safety, and long-term asset preservation. The Director of Maintenance partners closely with Asset Management, Property Management, Finance, Human Resources, and Executive Leadership to ensure field execution aligns with asset-level business plans, portfolio performance goals, and long-term investment strategies. This position serves as the senior leader accountable for translating strategy into consistent, high-quality execution in the field. Reports to Executive Leadership. Requirements Key Responsibilities Field Operations, Maintenance & Rehab Leadership Lead and manage the portfolio-wide maintenance, rehabilitation, and CapEx organizations, including maintenance supervisors, maintenance technicians, and rehab/CapEx teams. Directly oversee maintenance supervisors and rehab/CapEx leads, holding them accountable for daily execution, scheduling, quality, and performance. Assist with hiring, onboarding, training, and development of maintenance supervisors, technicians, and rehab/CapEx personnel. Establish, monitor, and continuously refine performance metrics for maintenance operations, unit turns, preventative maintenance, and rehab projects. Ensure consistent execution of company maintenance, rehab, and capital standards across all properties. Conduct regular site visits and inspections to ensure properties meet maintenance, safety, and curb appeal standards. Review maintenance supervisor reports related to utilization, productivity, and resource allocation to ensure efficiency and accountability. Maintenance Operations & Unit Turns Oversee day-to-day maintenance operations, including work orders, preventative maintenance, emergency response, and backlog management. Develop and enforce standard operating procedures (SOPs) for maintenance, unit turns, and quality control. Coordinate closely with property management teams to ensure unit turns are completed efficiently and aligned with leasing timelines. Identify operational bottlenecks and reallocate resources as needed to maintain performance and momentum. Coordinate on-call schedules across the portfolio to ensure proper coverage and timely response. Capital Expenditures & Project Management Lead and manage all capital expenditure and rehabilitation projects across the portfolio, including renovations, infrastructure upgrades, and major repairs. Develop and maintain a capital improvement execution framework aligned with asset-level business plans and long-term value creation. Oversee project timelines, budgets, scopes, and quality to ensure work is completed on time and within budget. Collaborate with Asset Management and Executive Leadership to prioritize CapEx initiatives based on financial goals, asset condition, and investment strategy. Track and manage CapEx quotes obtained at the site level, ensuring accuracy, competitiveness, and timely execution. Act as a central coordinator for CapEx initiatives, aligning field teams, vendors, and internal stakeholders. Serve as a high-level technical resource, interfacing with general contractors (GCs) on complex and high-value projects. Vendor Management & Cost Control Source, evaluate, and obtain vendor bids and proposals for maintenance, rehab, and CapEx projects. Manage vendor relationships, including contract negotiation, pricing, scope definition, performance standards, and accountability. Oversee vendor procurement and coordination across all operational areas, ensuring consistency, cost efficiency, and alignment with company standards. Manage and review vendor and contractor agreements, ensuring compliance and alignment with project scope and company expectations. Balance in-house labor and third-party vendor usage to optimize cost, speed, and quality. Identify and implement cost-saving initiatives without compromising safety or workmanship standards. HR Coordination & Workforce Management Manage employee performance within maintenance and rehab teams, including discipline, coaching, and corrective action as needed. Partner with Human Resources on hiring, terminations, workers’ compensation, compliance matters, and employee relations. Develop maintenance supervisors as people leaders, progressively transitioning performance management and accountability to the supervisory level. Foster a safe, compliant, and productive work environment. Oversee certifications and continuing education for maintenance and construction team members. Lead full-cycle recruiting efforts for field and maintenance roles, including interviewing and selection. Oversee onboarding and offboarding processes in partnership with HR. Manage employee relations matters, including write-ups and Performance Improvement Plans (PIPs). Budgeting & Financial Oversight Collaborate with Finance, Asset Management, and Operations to develop and manage operating and capital budgets. Track maintenance expenses, CapEx spend, and vendor costs to ensure budget adherence. Report on operational performance, project status, and cost trends to executive leadership. Identify efficiencies and process improvements to improve margins and operational predictability. Technology, Systems & Process Improvement Lead the development and continuous improvement of operational systems supporting field execution. Utilize and manage Monday.com operational boards for maintenance tracking, unit turns, rehab workflows, and capital projects. Create and maintain integrations between AppFolio and Monday.com to provide real-time visibility into maintenance performance and project progress. Identify opportunities to streamline workflows, improve data accuracy, and enhance communication between field teams and corporate leadership. Leverage technology solutions to enhance operational tracking, reporting, and communication across teams. Support scalable systems as the portfolio grows. Cross-Functional Collaboration & Strategic Planning Partner closely with the Director of Property Management and CEO to align field execution with asset-level strategies and investment objectives. Collaborate with property management teams to support resident satisfaction, leasing performance, and operational efficiency. Serve as the primary point of contact for field operations-related matters for executive leadership and internal stakeholders. Support strategic initiatives, emergency preparedness planning, and portfolio-wide operational improvements.

Responsibilities

This executive leadership role is responsible for leading, scaling, and optimizing all field maintenance, rehabilitation, and capital expenditure (CapEx) operations across the multifamily portfolio, ensuring execution aligns with business plans and investment strategies. Key duties include overseeing field teams, managing CapEx projects, controlling costs, ensuring safety, and driving performance metrics for maintenance and unit turnover.