SKILLS & EXPERIENCE

• Exceptional communication and ability to develop robust and enduring relationships with stakeholders.
• Outstanding leadership and presentation ability. Passion for people management.Inspiring.
• An action oriented and collaborative team player by nature. Passionate, driven and with defined leadership qualities enabling them to gain confidence and buy-in from his/her peers.
• Strong delivery track record for strategic HR, payroll and workforce management consulting engagements.
• Strong customer focus.
• Continuous improvement mindset.
• Sets extremely high standards for self and team and they need to be both strategist as well as strong operator.
• Capable of conveying complex concepts in simple terms and of tailoring their presentation style of delivery to suit their audience.
• Must be able to work effectively at all levels.Will have the gravitas, charisma and knowledge to be credible in all business situations.
• Strong stature and presence.Must be highly credible both internally and with business partners.
• Excellent interpersonal skills will be needed in order to build strong relationships and to sustain confidence with other colleagues that will be critical to the success of this role.

ABOUT THE ROLE

Zellis seeks to appoint a Director to lead our Management Consulting offering, reporting to the Director of Value Creation Services. The successful individual will be responsible for leading a team of management consultants, as well as customer management, and delivery of strategic consulting engagements across our three segments – strategic and enterprise, mid-market and public sector. The role will also include driving the growth of the Management Consulting offering.

A highly external facing role, which will lead virtual teams, on an engagement-by-engagement basis, to deliver the outcomes committed to the customer. The types of projects they will be delivering cover all aspects of HR, reward, payroll and workforce management;

• Leading strategy development workshops (e.g. payroll strategy and technology strategy)
• Creating business cases for change
• Reviewing the internal operations of the customer, making recommendations for improvements and leading the implementation of these (e.g. operating model and process redesign)
• Organisation readiness during an implementation (e.g. change management) and BAU improvements (e.g. business case development for new modules and internal efficiencies)

This leader will be extremely credible with customers, have a strong delivery track record and be able to energise and motivate a team who has come together for the specific engagement. They will own the P&L, customer satisfaction, achievement of customer benefits, ad delivery on time, to budget and to quality. They will be required to manage customer dissatisfaction swiftly and effectively without creating unnecessary commercial exposure for Zellis.
The Director will have a close working relationships with Commercial, Product and Technology, Implementation and Managed Services.
The chosen candidate will bring gravitas and a pragmatic and transformational approach to engaging internal stakeholders, will act as the voice of the customer internally (in a delivery context) and have a ‘can do’ attitude to enable us to exceed customer expectations and become their trusted partner.

IN THIS ROLE YOUR KEY RESPONSIBILITIES WILL BE:

• Market-facing involvement with customers; specifically, support in the closing of commercial opportunities.
• Identifying and pulling together the right project team with the right mix of skills for each engagement.
• Manage the P&L of the service.
• Own the delivery of each project in line with expected outcomes, bringing accountability for customer satisfaction, customer benefits and quality KPI achievement and delivering in line with target margins.
• Leading on post project reviews and implementing lessons learnt in other engagements but also sharing with colleagues.
• Engage your virtual teams.
• Managing and development of the Management Consulting team.
• Readily embrace new product features and the opportunity this presents to deliver consulting services to customers.
• Cross-functional influence, relationship building, and voice of the customer within the business.
• Great team player: Willing to take leadership role in driving initiatives, working across organisations, and structuring approaches to new opportunities.